Computer Weekly listed the Philippines as one of the top five outsourcing destinations to watch, and the technology used by call centers in the Philippines is a key factor that caught the attention of the trusted news source. Philippine call centers use state of the art call center equipment and software systems to ensure that each […]
The Philippines enjoys a top spot in the outsourcing market, but call center recruitment remains a challenge. Find out why and more here. The call center industry in the Philippines, amidst its booming growth, encounters notable challenges in recruitment. Ensuring effective hiring is crucial for the seamless operation of call centers. After all, skilled agents […]
The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been attracting companies from nearly all industries to put their faith in the once virtually unknown business practice that is outsourcing. This is largely due to […]
Every Philippine call center should highly prioritize time management. Being able to properly manage a schedule is the key to every productive business operation. But what makes it even more important is the fact that Philippine based contact centers handle geographically diverse clients and largely employ the younger workforce that is prone to distractions at work.
There are common work distractions in every call center in the Philippines that could cost a business its customers and profits if left unfixed. Market research firm uSamp claimed this when they found out through their survey that a business loses more than $10,000 per worker annually because of distractions. uSamp also revealed that more […]
Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top 100 Outsourcing Destinations Report. The Philippines’ National Capital Region surpassed Mumbai, India in the overall ranking, placing the Philippine region in third place and making […]
Dealing with rude representatives is among the top five call center pet peeves that cause customers to leave a call and, in worse cases, your brand. Philippine call center agents aren’t spared from allegations of rudeness, and that’s exactly why proper call center conduct and best communication practices are refreshed to them from time to […]
Understanding the patience level of customers allows call centers in the Philippines to lessen, if not totally eliminate, the abandonment rate of calls. This significantly helps improve the quality of the contact center’s customer service solutions and reinforces consumer loyalty in the end. This claim has been backed by a research conducted by the University […]
Just like in every business, the voice support representatives are the lifeblood that keeps a Philippine call center running. The welfare of your employees is important because if their performance is hindered by poor health or unfavorable working conditions, it could reflect poorly on the attrition rate, company reputation, and profits. If you lead a […]
