Call centers in the Philippines among highest-paying industries

OABPO Blog Team Published on February 6, 2014

-Call-centers-in-the-Philippines

Online job portal Jobstreet released its 2014 Annual Salary Report, which includes call centers in the Philippines in the list of highest-paying industries.

The business process outsourcing (BPO) industry ranked fourth in the top 10 payers list under the junior executive and supervisor categories while it placed sixth in the list of ten industries that pay managers the heftiest.

Outsourcing companies pay an average of P21,590 ($476.60) a month to junior executives, P33,691 ($743.73) to supervisors, and P57,688 ($1273.46) to managers.

“The business process outsourcing industry is still growing. It boosted average salaries in the Philippines. Also, the BPO and IT industries are interrelated,” said marketing manager for Jobstreet Philippines, Eileen Camarillo-Go.

-Call-centers-in-the-Philippines--

Topping the list for the junior executive category are the non-government organizations (NGOs), which give a monthly salary of P25,697 ($567.26) to professionals with less than five years of experience. The utilities sector gives the highest pay to supervisors with a P50,411 ($1112.82) average while the oil and gas industry compensates those in managerial positions with P74,297 ($1640.11).

Jobstreet’s second annual report was based on actual salaries submitted to the job ad site by employers from 60 industries. Camarillo-Go, on the other hand, claimed that they used a different approach this year to come up with the lists.

“Last year, we focused on the salary per specialization or job. This year, what we did was per industry, so regardless of a company’s needs or job openings, if it’s part of any of the top 10 industries, it pays well,” she said.

Among the factors that placed the BPO sector in the rankings is the continuous growth of Western outsourcing markets where a large portion of the local BPOs clients come from.

Expanding international markets including game development and healthcare information management have been helping strengthen the Philippine BPO industry. This likewise resulted to the expansion plans of local outsourcing firms not just in central business districts but in provincial locations as well.

To accommodate the expansion, various construction and hiring activities are on the way, promising 140,000 new BPO jobs to the Filipino workforce this year. The Department of Trade and Industry eyes 372,000 more positions to be filled by 2017 and 600,000 square meters of office space to be occupied by call centers in the Philippines by the end of 2014.

One response to “Call centers in the Philippines among highest-paying industries”

  1. How can a call center in the Philippines have the perfect team? says:

    […] have are people who are there just because they could not find any other job or because it was the highest paying work in their list of options. However, you sometimes do not have a call on this. You can have people in […]

Join us on facebook
Open Access BPO 2 days ago
Improving the #CallCenter agent experience involved offering incentives that make your #CX reps genuinely proud of their work and and the company that handles them.

𝗦𝗶𝗺𝗽𝗹𝘆 𝗽𝘂𝘁, 𝗶𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘁𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀.
Here are some reasons why you should improve the employee experience: https://buff.ly/4gdjGMg

----------
Get access to #CustomerSupport experts to frontline your programs: https://buff.ly/3ZctHmL

#WeSpeakYourLanguage
#EmployeeManagement #EmployeeEngagement
Open Access BPO 2 days ago
Being consistent in making customers happy means being adaptable to whatever they need.

Sometimes, this means abandoning some customer service ideas such as these: https://buff.ly/3z6weEo

----------
Stop settling for average customer support.
Partner only with a trusted #outsourcing expert and give your customers the best #CX they deserve!

Outsource now: https://buff.ly/3ZbcDgV

#WeSpeakYourLanguage
Open Access BPO 3 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XrZheN

----------
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/4ebCrxT

#WeSpeakYourLanugage
#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #DisasterPreparednessMonth
Open Access BPO 4 days ago
#CallCenters have a crucial role in delivering outstanding #CustomerExperiences and ensuring #CustomerSatisfaction.

𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱 𝗳𝗼𝗿 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀.

Brands need to be aware of these potential #CallCenter concerns (and be well-equipped to handle them effectively): https://buff.ly/3XrjqAP

----------
Let the Open Access Difference ensure seamless #CX and #CustomerLoyalty, maintain your brand's reputation, and protect your ops from these call center nightmares.

Contact us today so we can set up a program that addresses your needs and meets your goals:
https://buff.ly/4cOetY6

#WeSpeakYourLanguage
#CallCenterTips #CustomerService
#CustomerSupport #CSat
#DisasterPreparednessMonth
Open Access BPO 4 days ago
September is Disaster Preparedness Month.
We at Open Access BPO are committed to disaster preparedness to ensure uninterrupted service delivery for our partners and a consistently safe and productive workspace for our teams.

----------
Natural or man-made disasters can happen at any time. Safety should be a top priority for everyone, so it's essential to be prepared.

We do our part by maintaining a resilient workforce. From regular evacuation drills to first aid training, we prioritize everyone's safety on-site.

Contact us today to learn more about our strategies and protocols for keeping our teams, our client's ops, and critical data safe: buff.ly/3XsZK0z

#WeSpeakYourLanguage
#DisasterPreparednessMonth
#BusinessContinuity #EmployeeSafety
Open Access BPO 8 days ago
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport.

Contact us today and let our #CX specialists hyper-customize a program just for you: https://buff.ly/4cGonLn

#WeSpeakYourLanguage