Bright future ahead for health information management BPO in 2015

Bright future ahead for health information management BPO in 2015

Julie Pearl Published on March 20, 2015

female-healthcare-professional
In light of recent news about the Philippine business process outsourcing (BPO) industry s soaring revenues for 2014, experts have high hopes for last year s top performing segments, particularly the health information management (HIM) sector.

According to IT and Business Process Association of the Philippines (IBPAP) chair Danilo Sebastian L. Reyes, HIM has bright prospects, given the 10th revision of the International Classification of Diseases (ICD-10) currently taking place in the United States.
“If we capitalize on that opportunity, the growth of the Philippine healthcare information management industry will really shoot up,” Reyes said.

The US, being a major HIM market for Philippine BPO companies, could open vast opportunities to companies that provide outsourced medical services needed in revamping the US medical coding system.

American companies account for 77% of the total clientele being served by Philippine-based BPO firms while the other 23% composes mainly of businesses from the Asia-Pacific.

healthcare-professional-holding-tablet-health-information-managementReyes further noted how 2014 marked significant milestones for the industry. Aside from sustaining a double-digit growth, the BPO sector also attained the one million manpower count.

The said year has also been particularly fruitful for the HIM segment, as it was the time when healthcare and pharma outsourcing boomed in the Philippines. In 2013, HIM outshone other outsourcing segments by growing the largest in terms of revenue.

Reyes continued that if strong contenders like the HIM and call center segments continue their performance, plus the traction that budding segments (gaming, animation, non-voice, etc) are gaining, the industry will likely hit the estimated $21.3 billion revenue mark and 1.18 million employment count.

As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO22 hours ago
Moderating content is the best way to protect online reputation. Before tapping an expert, it's vital to understand your options and the advantages they provide to ensure maximum security and efficiency: https://buff.ly/2QgAXNm

Visit www.openaccessbpo.com for more information about our services.

#WeSpeakYourLanguage #Outsourcing #ContentModeration
Open Access BPO
Open Access BPO2 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/3xfhcXl

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

Moderate content to keep your online spaces safe for users: https://buff.ly/3wYzqvS

#WeSpeakYourLanguage #ContentModeration
Open Access BPO
Open Access BPO6 days ago
Explore limitless business opportunities with #SmartOutsourcing.

Open Access BPO develops higher-value services that empower our clients to make a positive difference in the lives of their customers and communities: https://buff.ly/32jn4QO

Choose the Open Access Difference. Visit buff.ly/2Q7Ae0X to learn more.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
The success of an #offshore program depends heavily on how team leaders guide their agents. Ensure your program's success by cultivating these skills in your #CustomerService team: https://buff.ly/3uNCXeH

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Planning to expand your business in #Taiwan? This culture-specific business #etiquette guide by Open Access BPO will help you get a head start on capturing the Taiwanese market.

Learn more about how @OpenAccessBPO Taipei can help you: https://buff.ly/3sbdQ3G

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!