Bright future ahead for health information management BPO in 2015

Julie Pearl Published on March 20, 2015

female-healthcare-professional
In light of recent news about the Philippine business process outsourcing (BPO) industry s soaring revenues for 2014, experts have high hopes for last year s top performing segments, particularly the health information management (HIM) sector.

According to IT and Business Process Association of the Philippines (IBPAP) chair Danilo Sebastian L. Reyes, HIM has bright prospects, given the 10th revision of the International Classification of Diseases (ICD-10) currently taking place in the United States.
“If we capitalize on that opportunity, the growth of the Philippine healthcare information management industry will really shoot up,” Reyes said.

The US, being a major HIM market for Philippine BPO companies, could open vast opportunities to companies that provide outsourced medical services needed in revamping the US medical coding system.

American companies account for 77% of the total clientele being served by Philippine-based BPO firms while the other 23% composes mainly of businesses from the Asia-Pacific.

healthcare-professional-holding-tablet-health-information-managementReyes further noted how 2014 marked significant milestones for the industry. Aside from sustaining a double-digit growth, the BPO sector also attained the one million manpower count.

The said year has also been particularly fruitful for the HIM segment, as it was the time when healthcare and pharma outsourcing boomed in the Philippines. In 2013, HIM outshone other outsourcing segments by growing the largest in terms of revenue.

Reyes continued that if strong contenders like the HIM and call center segments continue their performance, plus the traction that budding segments (gaming, animation, non-voice, etc) are gaining, the industry will likely hit the estimated $21.3 billion revenue mark and 1.18 million employment count.

OABPO-Julie Author
As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
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During the event, our ops and non-ops teammates put their athletic and strategic skills to the test through five different games:

โ€ข Chess
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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ต๐—ฒ ๐— ๐—ฎ๐—ธ๐—ฎ๐˜๐—ถ ๐—–๐—ถ๐˜๐˜† ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐——๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜ ๐˜„๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜ ๐˜๐—ต๐—ฎ๐˜ ๐—ณ๐—ผ๐—ฐ๐˜‚๐˜€๐—ฒ๐—ฑ ๐—ผ๐—ป ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฟ๐—ถ๐˜€๐—ธ ๐—ฎ๐˜€๐˜€๐—ฒ๐˜€๐˜€๐—บ๐—ฒ๐—ป๐˜.

The free two-day healthcare event, held on the seventh floor of the multilingual call center's Makati headquarters, provided risk assessments, counseling for employees, and free contraceptives for all attendees.

Workers from Makati City's Health Department were able to accommodate over 130 employees, providing them with general check-ups, blood glucose testing, and HIV screening.

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This holistic approach to wellness empowers employees to take charge of their health and well-being.

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