Inbound customer service representatives answer incoming calls from your customers who want to make sales inquiries, seek technical support, or know general information about your company and your products. Traditionally, representatives attend to customers via phone, but as both businesses and the public see the convenience brought by having multiple communication channels, customer service is […]
It’s that time of the year again when shops clear their aisles for an incoming rush of bargain hunters raging and racing against each other for the best deals. For E-commerce store owners, the same scenario may not be physically seen but still greatly felt through the sales spike the holiday season brings. Black Friday […]
The flourishing IT-BPO sect in Pasig City’s Ortigas business district owes its success to international companies that outsource technical support. With another technical facility provider signing a contract to expand operations in the area, the Ortigas Central Business District further shapes itself as one of the country’s top IT destinations. What do investors see in […]
When telemarketing in the Philippines, your budget should depend on the type of telemarketing plan your company will be carrying out. You must first determine if your plan will be an inbound or outbound sales project, and once you decide on one, you’ll be able to point out how much of your overall fund you […]
It would be ideal to outsource Chinese call center services to the Philippines because aside from the country’s multilingual capabilities, it has also built a reputation for giving top quality service to various types of customers. It may seem that taking your call center operations to China would guarantee a better understanding between your brand […]
The Philippine BPO industry may not have suffered massive physical and operational damage from super typhoon Haiyan, but the disaster did affect investors who are outsourcing customer service to the country. The catastrophe has prompted companies to fortify their business plans by giving higher importance to strategic locations. The typhoon that wreaked havoc on Southern […]
Call center outsourcing put Manila on top of other Asia-Pacific nations in terms of office space absorption, real estate firm Cushman and Wakefield stated in their July-September 2013 report. Manila has outperformed the rest of the Asia Pacific region in terms of net absorption of office space, said Joe Curran, Cushman and Wakefield general manager […]
The physical qualities of a telemarketing call center can affect the performance of the people working there. Office elements such as the equipment used by your employees, the space they are moving in, and even the decorations they see can give either comfort or distress that dictate the level of their productivity while at work. […]
The recently concluded Digital Asia Festival Awards named the who’s who in today’s digital marketing world, but more than individual competence, the recognitions prove that Asia-Pacific, as a whole, is on its way to a more transparent marketing.
