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Why the Philippines can run a Chinese call center better than China

It would be ideal to outsource Chinese call center services to the Philippines because aside from the country’s multilingual capabilities, it has also built a reputation for giving top quality service to various types of customers. It may seem that taking your call center operations to China would guarantee a better understanding between your brand […]

Haiyan effect: Location prioritized when outsourcing customer service

The Philippine BPO industry may not have suffered massive physical and operational damage from super typhoon Haiyan, but the disaster did affect investors who are outsourcing customer service to the country. The catastrophe has prompted companies to fortify their business plans by giving higher importance to strategic locations. The typhoon that wreaked havoc on Southern […]

Call center outsourcing heightens Manila office space absorption

Call center outsourcing put Manila on top of other Asia-Pacific nations in terms of office space absorption, real estate firm Cushman and Wakefield stated in their July-September 2013 report. Manila has outperformed the rest of the Asia Pacific region in terms of net absorption of office space, said Joe Curran, Cushman and Wakefield general manager […]

Does the work environment affect performance in a telemarketing call center?

The physical qualities of a telemarketing call center can affect the performance of the people working there. Office elements such as the equipment used by your employees, the space they are moving in, and even the decorations they see can give either comfort or distress that dictate the level of their productivity while at work. […]

Why do businesses resort to customer support outsourcing?

Customer support outsourcing is an effective solution for companies that need to cut expenses. Other than reduced operational costs, however, outsourcing also brings your business cross-selling opportunities and customer retention. Reduced costs Cost reduction still remains as the biggest reason companies outsource their non-core tasks, particularly customer service. Having an in-house staff means that a […]

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Open Access BPO7 hours ago
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Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

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Open Access BPO4 days ago
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Open Access BPO5 days ago
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Open Access BPO6 days ago
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