If you’re planning to outsource some of your customer support functions to a Japanese call center, you should oversee more than just the operational aspects that come with the venture. The economic, cultural, and lingual attributes of the Japanese should also be held with high importance.
The devastation recently brought by natural calamities to Visayan cities may have disheartened industries from investing in the region, but for the business process outsourcing (BPO) in the Philippines, there’s always a way for businesses to flourish.
Marketing experts the world over have held for quite some time that customer retention is arguably more important than finding and making new customers. Since social media marketing is influential in boosting customer loyalty, venturing into this virtually free, interactive, and digital form of promoting your goods might just be the solution if you’re having a […]
Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.
Outsourcing has become an effective solution for the growing healthcare information management (HIM) industry, which owes its continuous growth to the rise in demand for quality care and spiking medical costs. Along with its growth are challenges that drive healthcare providers to outsource their medical processes. One of which is the increasing pressure to lower […]
The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language. If you lead a multinational business with an ethnically diverse customer base, it would be practical to outsource your customer service or technical support to a multilingual call […]
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the majority of call center companies in the country are located.
Companies of all sizes and from nearly every industry are outsourcing to the Philippines to find people with specialized skills to handle their crucial business processes. This enables these businesses to cut down on operational costs and focus on their core competencies. Sales services are commonly offered by Philippine-based outsourcing firms with long traditions in […]
The recent onslaught in the southern region has imposed a momentary halt to BPO in the Philippines. It is not that the businessmen and the entire province were not prepared. Days before the arrival of Typhoon Haiyan, locally known as Yolanda, the government was already preparing fastidiously as recent typhoons have shown how a disaster […]
