Philippine call centers vary in terms of service delivery and management practices, but there are certain traits that call centers in the Philippines commonly have. These assets are what make the voice services segment the main growth driver of the Philippine business process outsourcing (BPO) industry. If it weren’t for these, foreign businesses wouldn’t have […]
In every company, there are people you meet who stand out for job excellence and for being strong influences to their colleagues. In a Philippine call center, they are usually the ones who land managerial roles and mainly drive the business to success.
The year 2014 promises of employment coming from call centers in the Philippines. With an estimated 372,000 jobs in the outsourcing industry waiting to be filled in the next three years, jobseekers will most likely flood recruitment centers and job fairs to land a seat in some of the country’s reputable and high-paying outsourcing firms.
The holiday season has always been an exciting and profitable time for Philippine call centers, especially because they handle varied clients across the globe. Along with its activities, however, is a type of exhaustion that may affect the performance of your representatives even after the holiday season is over. How Can Philippine Call Centers Motivate […]
The Philippine call center segment remains to be the biggest growth driver of the business process outsourcing (BPO) industry, and together with the growing tourism sect, these industries sustain the country’s balance of payments (BoP). Zeno Ronald Abenoja, Philippine central bank’s economic research department director, claims that BPO revenues will grow by 15% this year […]
Excellent communication skills and a sense of service are what businesses look for before deciding to entrust their voice services to a call center, and the Philippines is an ideal outsourcing destination for having a workforce that possesses those exact traits. The low wage and utility costs further catapult the country to its current outstanding […]
Delegating voice services to Philippine call centers can be a wise decision because it lets you save costs and improve your customer service. However, you should dedicate enough attention to the outsourcing deal for it to become successful. If you don’t oversee some aspects of the subcontracted operations yourself, your outsourced staff may fail to […]
What kind of business doesn’t capitalize on social media marketing nowadays? A company that’s running behind the race for trade supremacy, perhaps? If you’re one of those who have yet to utilize the vast opportunities provided by the Internet for businesses to flourish, then now is the time to get on the social networking train […]
Businesses need to keep up with new customer service technology to keep customers happy. Let’s have a look at some examples of these. Customer service technology plays a key role in shaping customer experiences and brand loyalty. As businesses transition from traditional to digital, the importance of leveraging advanced tools becomes increasingly evident. Today, we […]
