How can call centers in the Philippines set successful appointments?

How can call centers in the Philippines set successful appointments?

OABPO Blog Team Published on January 16, 2014

-call-centers-in-the-Philippines
It started with an appointment. Every sale made by business-to-business call centers in the Philippines wouldn’t have happened if it wasn’t for the successful appointment that transpired ahead of the deal.
That’s why businesses catering to fellow businesses take appointment setting seriously. It is a difficult business process that could define the course of your business if it turns out successful. But if it fails, it could be a roadblock to your company’s growth.
As the challenge of business appointments is less on presenting it but more on setting it up, call centers offering appointment setting services should know its do’s and don’ts. If you have a Filipino team for particular task, you should read this list of tips that can help your representatives set appointments successfully:

  1. Show how the client will benefit from the offer

    Your goal for setting the appointment should be to help the customers. Of course, there’s also something in it for you, but the benefits that the client could get from signing a deal with you should be more apparent and weighty. To put it simply, the invitation should show that you want to serve, and not just sell.

  2. Choose an agreeable appointment time and venue

    call-centers-in-the-Philippines--

    One of the usual reasons prospective clients decline an appointment is that it eats up so much of their time, or it necessitates long travel. To avoid this, you could agree on meeting halfway, or to be more practical, why don’t you set up a video conference? It is ideal for the client to have the final say about the appointment schedule or place, though. After all, he is the one doing you the favor by actually showing up at the meeting.

  3. Limit attendees

    Only invite those who truly need to hear about your offers. They could be the decision-makers or anyone they send to relay your offer to them. On your company’s part, your own leader or someone with authority who could present the points convincingly should be present at the appointment.

  4. Present testimonials from happy current clients

    How could the prospective clients say “yes” to the meeting if it doesn t seem to offer anything appealing for them? Convince them by citing the experiences of previous customers who had a positive transaction with you. But don’t just drop namesโ€”share specifics of the great results you generated.

Appointment setting is indeed tricky, but it is very rewarding if done successfully, so your staff better say the right things to get the client’s approval.
Open Access BPO puts its employees under active training to hone their selling skills. Visit our website or join us on Google+ to know how our team can help you find business partners.
 
 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO14 hours ago
Among other benefits, ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป monitors and reviews user-generated content to:
โ€ข ensure the safety of customers;
โ€ข combat spam and potential scams;
โ€ข prevent misinformation and fake news;
โ€ข boost user experience; and
โ€ข cultivate an inclusive community.

๐—•๐˜‚๐˜ ๐˜„๐—ต๐—ถ๐—ฐ๐—ต ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฒ๐˜๐—ต๐—ผ๐—ฑ ๐—ถ๐˜€ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO2 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. ๐—ฃ๐—ฟ๐—ถ๐—ฑ๐—ฒ ๐— ๐—ผ๐—ป๐˜๐—ต honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO6 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO