Why should every Philippine call center promote employee welfare?

Why should every Philippine call center promote employee welfare?

OABPO Blog Team Published on January 16, 2014

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Just like in every business, the voice support representatives are the lifeblood that keeps a Philippine call center running. The welfare of your employees is important because if their performance is hindered by poor health or unfavorable working conditions, it could reflect poorly on the attrition rate, company reputation, and profits.

If you lead a call center business, you should advocate initiatives that care for the well-being of the employees. Doing so also helps you develop a positive reputation for the company in the eyes of your clients and the government.

Employee retention

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Keeping your staff motivated is vital to your organization’s success. Conversely, a high employee turnover rate increases costs and gives a negative effect on your company’s morale. That’s why promoting employee welfare should be part of your employee retention program, which is a great way of boosting job performance and productivity.

Great benefits are often a major reason for an employee to accept a job offer or stay in a company. If your company provides good health benefits and a welfare plan, you could save time and resources that you could have allocated to constant recruitment and training of new staff.
Moreover, promoting employee welfare helps keep competent professionals from leaving, as they know how well you take care of people.

Good company image

If you have a good employee welfare plan, you could build a good image for your company and invite more competitive employees, potential customers, and ultimately, a spike in your sales and revenues. Companies with a strong corporate image have an advantage over their competitors because a positive reputation attached to their name adds value to the products and services they sell.

Law compliance

It is mandatory for every business to comply with labor laws, as failing to pass government standards or defying codes can cost your company’s reputation and eventually damage you financially.

Meeting legal obligations is part of every business leader’s duties, but you should not be limited to fulfilling the basic requirements such as providing holiday pays and allotting vacation leaves. You should also have an understanding of the various rules that govern your business and, more importantly, make sure that they cover the safety and health of each individual working for you. Otherwise, employees who feel neglected or harmed by their leaders or even their workplace could press charges against your companies.

In conclusion, keeping your staff in top shape enables them to perform excellently, which will eventually transforms into profit increase and customer satisfaction. Additionally, it saves your business from costs required in constant recruitment, building company image, and legal issues.

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

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