Although natural disasters like typhoons and earthquakes usually destroy physical infrastructures, they can also inflict damage on intangible systems. That s why investors of BPO companies in the Philippines, especially those who delegate their business’ e-commerce tasks to the country, are advised to develop business continuity and recovery plans to prevent calamities from infringing Web-based […]
Business continuity pertains to processes and strategies that keep a business afloat in times of disaster. A Philippine call center greatly benefits from this because it typically operates nonstop in a country that’s prone to natural calamities. By developing and creating business continuity plans, call centers are able to prevent problems from affecting their functions […]
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of their employees.
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.
At first glance, the boom of the Spanish call center industry in the Philippines seems to be a surprise. These are two countries from different regions of the globe, and their people do not speak the same language.
Online retailing can be challenging because it requires specialized skills and resources to be successful. That’s why back office outsourcing may be your best option when it comes to building and maintaining an e-commerce website.
Outsourcing technical support not only addresses customer concerns, it’s also an effective way to introduce your brand and keep its reputation positive. When customers interact with your technical support team, they form a more impactful perception about your trade name than they do when they are exposed to your mass marketing efforts. The way your […]
Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location for their respective trades. But one property consultancy firm says that there’s a slow southbound shift towards the country’s second biggest metropolis, Cebu City.
If you’re planning to outsource customer service, you might want to include social media as part of the contracted solutions since it’s one of the main factors that can dictate today’s customer service trends. Having social media as a customer support channel shows that you can give your consumers a high quality customer experience, being […]
