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Does outsourcing technical support help build your brand?

Outsourcing technical support not only addresses customer concerns, it’s also an effective way to introduce your brand and keep its reputation positive. When customers interact with your technical support team, they form a more impactful perception about your trade name than they do when they are exposed to your mass marketing efforts. The way your […]

BPO in the Philippines: Why outsourcing companies jump off to Cebu?

Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location for their respective trades. But one property consultancy firm says that there’s a slow southbound shift towards the country’s second biggest metropolis, Cebu City.

Should you include social media when you outsource customer service?

If you’re planning to outsource customer service, you might want to include social media as part of the contracted solutions since it’s one of the main factors that can dictate today’s customer service trends. Having social media as a customer support channel shows that you can give your consumers a high quality customer experience, being […]

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Open Access BPO
Open Access BPO9 hours ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

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Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

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Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

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Open Access BPO
Open Access BPO1 week ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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