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Does outsourcing technical support help build your brand?

Outsourcing technical support not only addresses customer concerns, it’s also an effective way to introduce your brand and keep its reputation positive. When customers interact with your technical support team, they form a more impactful perception about your trade name than they do when they are exposed to your mass marketing efforts. The way your […]

BPO in the Philippines: Why outsourcing companies jump off to Cebu?

Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location for their respective trades. But one property consultancy firm says that there’s a slow southbound shift towards the country’s second biggest metropolis, Cebu City.

Should you include social media when you outsource customer service?

If you’re planning to outsource customer service, you might want to include social media as part of the contracted solutions since it’s one of the main factors that can dictate today’s customer service trends. Having social media as a customer support channel shows that you can give your consumers a high quality customer experience, being […]

Will telemarketing in the Philippines help your marketing campaign?

Telemarketing in the Philippines is a thriving business handled by experts of the field. Proof to this is the fact that top international telemarketing companies have set headquarters in the country. For this reason alone, you have a high assurance that your marketing campaigns will be implemented by professionals with long and relevant telemarketing experience. […]

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