Call centers in the Philippines elevate Manila’s property investment reputation

Call centers in the Philippines elevate Manila’s property investment reputation

OABPO Blog Team Published on January 13, 2014

call-centers-in-the-Philippines
The outsourcing industry, led by call centers in the Philippines, has once again helped the country’s property sector land a spot in Asia’s real estate investment rankings.

According to the recent Emerging Trends in Real Estate 2014 report released by Urban Land Institute, the Philippines’ capital, Manila, ranked 12th in the list of 23 investment prospects in 2014.

The factors that granted the National Capital Region the recognition include the country’s fast-growing economy, its improved governance, and the large number of multinational companies that seek for outsourced services in the area.

The real estate report also stated that in addition to these factors, the country also benefits from its young Filipino workforce with a strong affinity with the west. According to Information Technology and Business Processing Association of the Philippines (IT-BPAP), these employees mainly contributed to the outsourcing sector’s growth, as investors prefer to delegate tasks and entrust their foreign customers to individuals with neutral accents and a familiarity with western culture.

call-centers-in-the-Philippines--
In 2012 alone, revenues of the local business process outsourcing (BPO) industry reached $13.2 billion while its workforce grew by 21%. By 2016, the revenues are expected to hit $25 billion, and the employee count will expand to 1.3 million from 2012’s 776,794, IT-BPAP predicts.

Meanwhile, office occupancy reached 400,000 square meters in 2013, with rent rates remaining at pre-recession prices and demand remaining high.

This is not the first time that call centers in the Philippines propelled the local real estate sect atop its Asian counterparts. Last November, the voice segment of the Philippine BPO industry heightened office space absorption rates and helped boost revenues from rentals and sales by 15%.

For the same reason, business districts, such as Makati, Ortigas, and Taguig remain to be the most bankable territories for call center operations. Several provincial locations are also gaining pace in BPO hiring.

Infrastructure availability should be one of the deciding factors when choosing a location for your call center operations. Open Access BPO operates in the heart of the Philippines’ premier business district, Makati, where the majority of the country’s property development concentrates.

One response to “Call centers in the Philippines elevate Manila’s property investment reputation”

  1. Documentary: Outsourcing Call Centers in the PhilippinesGlobal Filipino Investors says:

    […] “The outsourcing industry, led by call centers in the Philippines, has once again helped the country’s property sector land a spot in Asia’s real estate investment rankings. According to the recent Emerging Trends in Real Estate 2014 report released by Urban Land Institute, the Philippines’ capital, Manila, ranked 12th in the list of 23 investment prospects in 2014. The factors that granted the National Capital Region the recognition include the country’s fast-growing economy, its improved governance, and the large number of multinational companies that seek for outsourced services in the area.” Read more. […]

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO8 hours ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO3 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO6 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

#WeSpeakYourLanguage