Call center outsourcing heightens Manila office space absorption

OABPO Blog Team Published on November 22, 2013

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Call center outsourcing put Manila on top of other Asia-Pacific nations in terms of office space absorption, real estate firm Cushman and Wakefield stated in their July-September 2013 report.

Manila has outperformed the rest of the Asia Pacific region in terms of net absorption of office space, said Joe Curran, Cushman and Wakefield general manager for the Philippines. As of the third quarter of this year, Manila’s office space net absorption reached approximately 482,126 square meters, and the majority of the space is occupied by outsourcing firms providing call center services.

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The nine cities after Manila with the highest absorption rate are Mumbai (314,528 sqm), Bengaluru (287,630 sqm), Chennai (263,303 sqm), Guangzhou (250,114 sqm), Pune (225,117 sqm), Chengdu (222,336 sqm), Shenzhen (185,450 sqm), Kuala Lumpur (184,925 sqm), and Seoul (133,604 sqm).

Curran added that 332,786 sqm was added to last year’s figures, and 59% of the current office space is located in Taguig City, while 29% is in Makati City. The high office space absorption put the Metro Manila vacancy rate at 4.3%.

The research cited the steady growth of the business process outsourcing (BPO) industry as the main factor that drives the office space demand in Metro Manila. Curran sees the demand and the absorption to increase by 2016 to 2018.

The trend we are seeing is increasing absorption. This means that companies are going to be expanding and increasing their headcount, the general manager said.

By the end of 2015, office space in Metro Manila occupied by IT, back office, and call center outsourcing companies is projected to reach 1.2 million sqm.

The demand for green buildings in business districts around Metro Manila is also expected to rise, as more companies are now using environment-friendly measures in their production and operation. Open Access BPO‘s call center is conveniently located in the Philippines’ top business district, Makati City.

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Open Access BPO 4 days ago
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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 8 days ago
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Open Access BPO 18 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 18 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO 19 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

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