Makati: The best place to operate call centers in the Philippines

OABPO Blog Team Published on December 18, 2013

call-centers-in-the-Philippines
Wise entrepreneurs look for the most ideal operation site before opening for business because they know that location determines success. That’s why investors planning to open call centers in the Philippines look no further than the country’s premier business district, Makati City.

What companies look for in a business location, Makati has it. From high infrastructure availability and technology penetration, to territorial accessibility and strong workforce, the business district provides crucial business elements that catapulted the Philippines to the top of the global outsourcing scene.

The healthy performance of the Philippine property sector makes corporate office spaces widely available and affordable. Top developers in the country are even set to complete infrastructures that will almost exclusively house BPO companies because of the high demand for space coming from the outsourcing industry.

Makati’s abundance of commuting options and close proximity to other major cities in Metro Manila further make it an ideal call center operation site. These factors help employees from neighboring areas decide to work in Makati, and they also lessen absenteeism, especially when natural calamities like storms and floods hit the country.

call-centers-in-the-Philippines-

More than these, the city has traits that complement the call center lifestyle.

There are many business establishments in Makati that cater to people working in a 24/7 call center. Numerous cafes, bars, and fast food chains operate there all day and all night, giving those working the night shift the same food choices available for those who toil during regular office hours.

In addition, public facilities and law enforcers are visible in the busiest parts of the downtown to ensure the safety of employees coming to work, particularly during the wee hours of the night. Parks and malls also dot the spaces between skyscrapers so that recreation and unwinding after a busy day of calls can be done just minutes away from offices.

Indeed, the right location helps businesses flourish, and call centers that operate in Makati can attest to that. Makati City is an ideal call center site because it is an established business district where both business owners and their employees can take advantage of the place’s geographical position and readily available resources.

Open Access BPO has call center operations in the Philippines’ most economically stable financial center, Makati City. Let us help you reach your market better through our voice and non-voice business solutions.

Join us on facebook
Open Access BPO 20 hours ago
Ensuring exceptional #CustomerService through an outsourced #CallCenter requires a dedicated team of agents.

But the demanding nature of the job can sometimes take a toll on these agents, leading to burnout, which can affect the service your brand receives.

Here are key indicators that your #CustomerExperience team may be overwhelmed and struggling: https://buff.ly/4gpo6zF

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Learn how we can help your team thrive: https://buff.ly/4gpo6zF

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat #CX
Open Access BPO Yesterday
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.
The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XdfhAg

----------
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/3AKd7jQ

#WeSpeakYourLanugage
#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #DisasterPreparednessMonth
#EmployeeSafety
Open Access BPO 2 days ago
The basics of #CustomerService training for reps encompasses all the qualities they need to have to be well-suited for any type of customer they encounter.

Here are 10 areas that trainers must focus on to bring out the best in each #CallCenter agent: https://buff.ly/4cZcbFO

----------
Arm your brand with the best #multilingual #CustomerExperince team: https://buff.ly/4gkS1cf

#WeSpeakYourLanguage
Open Access BPO 5 days ago
𝐀 𝐛𝐫𝐚𝐧𝐝𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐮𝐧𝐢𝐪𝐮𝐞 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐚𝐜𝐫𝐨𝐬𝐬 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭𝐬.

It reflects your brand's values, personality, and promises. | https://buff.ly/3zrGyqB

Reasons why you should have a unique branded #CustomerService strategy:

• 𝗗𝗶𝘀𝘁𝗶𝗻𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help a business stand out from the competition.

• 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆
It can ensure that all #CustomerSupport interactions are aligned with the company's brand.

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗮𝗻𝗱 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can encourage customers to come back for more.

• 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help to improve customer satisfaction.

• 𝗕𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can build a positive reputation

----------
Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/4d9aC8i

#WeSpeakYourLanguage
#branding #CustomerSatisfaction
#CustomerExperience #CX
Open Access BPO 5 days ago
Outsourcing can be a game-changer for businesses of ALL sizes, freeing up time and resources for growth! But it can come with some risks you might not know about.
𝗪𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝘀𝘁 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻?

Head over to our blog where we break down the critical outsourcing risks and how the RIGHT #BPO partner can be your secret weapon: https://buff.ly/4enNuUL

----------
Minimize outsourcing risks while maximizing growth with Open Access BPO's multilingual 24/7 CX, back office, and #KPO services.

Contact us today and we'll tailor-fit a program that addresses your specific goals and needs: https://buff.ly/3TsmD1x

#WeSpeakYourLanguage
#SMB #SME #BPOPartner #BusinessGrowth
#BusinessTips #RiskManagement
Open Access BPO 5 days ago
Outsourcing tasks to specialized professionals enhances the quality of your services, leading to greater #CustomerSatisfaction.

This satisfaction, in turn, can lead to boosted customer trust in your brand.
Let's have a look at the different ways #outsourcing can boost (not just earn) your customers' trust: https://buff.ly/3B2OJdB

- - - - -
Open Access BPO's data-secure and hyper-customizable solutions and data security make us one of the most trustworthy partners around.

Contact ust today and let's build you a winning #CX team: https://buff.ly/47lxPD3

#WeSpeakYourLanguage
#CustomerService #CustomerExperience