Hiring for BPO in the Philippines concentrates on provinces

OABPO Blog Team Published on December 16, 2013

BPO-in-the-Philippines
The countryside is fixating itself to be the next driver of business process outsourcing (BPO) in the Philippines as the focus of BPO hiring shifts from the National Capital Region (NCR) to provinces.

Information Technology & Business Process Association of the Philippines (IBPAP) said through its senior executive director, Gillian Joyce G. Virata that government and private sectors foresee hiring in the countryside to accelerate within three years.

BPO-in-the-Philippines-

Virata stated that the industry plans to change the current ratio of BPO company distribution from 75:25 (NCR:non-NCR) to 60:40.

“We are on track although we have lots of ifs and lots of efforts and investments that should be done,” said Virata.

The increase of living and infrastructure costs push BPO firms to start operations in cities outside Metro Manila, but NCR still has an edge, as corporate offices are more available in the main cities.

“Although the employment in the countryside has improved, it is not as fast because both NCR and non-NCR have grown considerably,” the senior executive director added.

Virata presented statistics showing that NCR currently accommodates 485,600 current full time equivalent (FTE) professionals while it is theoretically capable of housing 787,000 employees. The capital region also has targeted a 1.4 million additional capacity.

Cities making up Central Visayas (Cebu, Dumaguete, Lapu-Lapu, Mandaue, Tagbilaran) have 47,700 FTEs, making the region the second largest BPO center next to NCR.

Meanwhile, FTEs of Central and Northern Luzon are now 38,882, and Western Visayas FTEs are at 24,900.

Calabarzon and Davao-GenSan regions have the lowest number of FTEs with 21,300 and 10,000 respectively.

Open Access BPO is a boutique-style outsourcing firm that provides voice and non-voice solutions to businesses of all sizes. Visit our website or join us on Google+ to know how our services can help your business grow.

Join us on facebook
Open Access BPO 3 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO 3 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 5 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 6 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 6 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO 10 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO