Invest in call centers in the Philippines, invest in customers

Invest in call centers in the Philippines, invest in customers

OABPO Blog Team Published on January 14, 2014

-call-centers-in-the-Philippines
“There’s no better investment than customer experience.” This is perhaps the philosophy that keeps call centers in the Philippines on their feet and enables them to lead Asia’s outsourced voice-based customer service sector.
A sad truth, however, is that customer service comes as an afterthought to most companies that put advertising and marketing above other business aspects. What they don’t know is that this could be a fatal mistake. Sure, your brand’s image and reputation enable you to sell, but it is your customers’ satisfaction that dictates their purchasing decisions. To put it simply, your aim and investment should be on helping customers and not solely on selling products.
How true is this claim? These numbers and statistics gathered by Zendesk’s Customer Satisfaction Ratings could provide enough proof:

  • While 40% of customers begin to use a brand for its reputation, 82% stop supporting it because of bad customer service.
  • More than half or 55% recommend a brand with superior customer services, while 95% warn and discourage others from dealing with a company with poor customer relations.
  • In 2011, businesses spent $214.3 billion on advertising, but only 4% of their American customers rely on ads for product information because 83% trust recommendations by personal sources such as friends and family.
-call-centers-in-the-Philippines-

To further prove that customer satisfaction is a far greater investment than promotional campaigns, consider these metrics published by software company Jitbit:

  • Customers who sought customer support before are seven times more likely to make a purchase.
  • Customers who contacted the support team return 1200% higher referral rates.
  • Customers with a pleasant customer experience are 400% less likely to leave a brand for any of its competitors.

As you can see, customers put little trust in advertising and branding efforts, especially if the company is not able to satisfy their consumer needs. Since providing a pleasant customer experience is the main function of most call centers in the Philippines, partnering with one could be your most practical and rewarding investment for the people who help keep the business runningโ€”your customers.
Open Access BPO can help you provide superior customer service through the telemarketing and inbound customer support services that we provide. Visit our website or join us on Google+ to get started.
 
 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 days ago
#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO6 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO2 weeks ago
Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
----------
Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenterOutsourcing
Open Access BPO
Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

----------
Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO