The Philippine call center segment remains to be the biggest growth driver of the business process outsourcing (BPO) industry, and together with the growing tourism sect, these industries sustain the country’s balance of payments (BoP). Zeno Ronald Abenoja, Philippine central bank’s economic research department director, claims that BPO revenues will grow by 15% this year […]
Excellent communication skills and a sense of service are what businesses look for before deciding to entrust their voice services to a call center, and the Philippines is an ideal outsourcing destination for having a workforce that possesses those exact traits. The low wage and utility costs further catapult the country to its current outstanding […]
Delegating voice services to Philippine call centers can be a wise decision because it lets you save costs and improve your customer service. However, you should dedicate enough attention to the outsourcing deal for it to become successful. If you don’t oversee some aspects of the subcontracted operations yourself, your outsourced staff may fail to […]
What kind of business doesn’t capitalize on social media marketing nowadays? A company that’s running behind the race for trade supremacy, perhaps? If you’re one of those who have yet to utilize the vast opportunities provided by the Internet for businesses to flourish, then now is the time to get on the social networking train […]
Businesses need to keep up with new customer service technology to keep customers happy. Let’s have a look at some examples of these. Customer service technology plays a key role in shaping customer experiences and brand loyalty. As businesses transition from traditional to digital, the importance of leveraging advanced tools becomes increasingly evident. Today, we […]
The year 2014 is set to give a good start to job seekers and career-shifters, as 124,000 new full-time jobs in call centers in the Philippines will be available for fresh grads, underemployed, and unemployed.
Trend predictions suggest that the coming year is an ideal time to outsource to the Philippines. This is because contracted services in the country will be increasingly delivered through multiple channels in 2014.
Managing your technical support team with a quota can help them maintain work quality and keep them focused on their work objectives. A quota system, however, might defeat its purpose if it is set outside realistic standards. To make your quota effective and attainable, it should be based on the following factors: Working hours A […]
Imagine having a dedicated team of professionals working around the clock to boost your sales, provide exceptional customer support, and nurture leads. That’s the power of 24/7 call center services. Customers expect immediate assistance and personalized interactions, regardless of the time of day. By embracing 24/7 call center services, you can meet these expectations and […]