Outsourcing technical support not only addresses customer concerns, it’s also an effective way to introduce your brand and keep its reputation positive. When customers interact with your technical support team, they form a more impactful perception about your trade name than they do when they are exposed to your mass marketing efforts. The way your […]
Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location for their respective trades. But one property consultancy firm says that there’s a slow southbound shift towards the country’s second biggest metropolis, Cebu City.
If you’re planning to outsource customer service, you might want to include social media as part of the contracted solutions since it’s one of the main factors that can dictate today’s customer service trends. Having social media as a customer support channel shows that you can give your consumers a high quality customer experience, being […]
Telemarketing in the Philippines is a thriving business handled by experts of the field. Proof to this is the fact that top international telemarketing companies have set headquarters in the country. For this reason alone, you have a high assurance that your marketing campaigns will be implemented by professionals with long and relevant telemarketing experience. […]
The recently updated AdWords Ad Rank algorithm has been around for a month, and it’s creating quite a buzz all over the digital marketing world.
Business problems are inevitable and, in fact, a part of running a company. Like every industry, the call center outsourcing field has its fair share of technical mishaps and natural disasters. It pays to know what hurdles your call center might face so that you can prepare for them and eventually recover from the losses […]
Though outsourcing to China has saved Apple a lot of money, it has also earned criticisms from both labor groups and statesmen. Now, the leading tech corporation is resorting to insourcing as it opens a manufacturing plant in Mesa, Arizona.
What motivates businesses to insource or outsource call center solutions among other services vary from company to company. To know which option is the best for you, you should first define your business goals. The industry you’re in is another key factor that can help you decide whether to return previously outsourced operations under your […]
Businesses today regard outsourcing as a highly effective business strategy that can offer them multiple advantages. By delegating some of their tasks to a business process outsourcing (BPO) service provider, companies are able to refine their products and services, grow their customer base, and boost revenues.
