Call center: The Philippines’ major source of employment in 2014

Call center: The Philippines’ major source of employment in 2014

January 2, 2014

Call-center-Philippines
The year 2014 is set to give a good start to job seekers and career-shifters, as 124,000 new full-time jobs in call centers in the Philippines will be available for fresh grads, underemployed, and unemployed.

Pasig Representative Roman Romulo said in a press statement that the business process outsourcing (BPO) industry will provide more jobs this year and top the $13-billion revenue it generated in 2012.

Romulo, who also serves as the House committee chair on higher and technical education, added that an estimated 372,000 seats in major call center firms will be given to Filipino college graduates in the next three years.

“We are counting on the bigger BPO players to continue to drive the formation of new jobs,” Romulo said. If the BPO industry maintains its traction, call center jobs could meet head-on with the country’s biggest sectors. In the 2013 labor and employment report of the Philippine census, 53.4% or the majority of the total workforce has been employed by the service sector, and 34.8% of the rate engages in the wholesale, retail, and motor repair trades.

Meanwhile, the 2013 unemployment rate is 7.3%, meaning 92.7% of the able populace has jobs, but 19.8% of the total workers are underemployed or working for a span that is shorter than the average 40 hours a week. As employment opportunities open in the coming months thanks to top industry players, the statistics could shift in favor of the employment rate.

“As they draw in more business, the super BPO firms can quickly scale up their activities here and hire extra staff, while reducing cost per unit of output owing to greater operational efficiency,” stated Romulo.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 hours ago
Hiring the right people for your #CustomerService team is key to achieving great customer experiences. Get familiar with these creative call center recruitment strategies before collaborating with a #BPO firm: https://zcu.io/hm9G.

#WeSpeakYourLanguage #Recruitment
Open Access BPO
Open Access BPO18 hours ago
Good #CustomerService requires speed and efficiency. Create hassle-free customer experiences by overcoming common strategy mistakes that slow down customer support: https://zcu.io/nVt9.

#WeSpeakYourLanguage #CallCenter
Open Access BPO
Open Access BPO2 days ago
Highly trained #CustomerService team leaders help businesses manage customer support better. Here are top 10 necessary skills team leaders must have to ensure a successful #CallCenter: https://zcu.io/gYmW.

#WeSpeakYourLanguage #Leadership
Open Access BPO
Open Access BPO3 days ago
Are you providing your customers the fast and convenient support they serve? Learn how you can build hassle-free customer journeys for your target markets: https://zcu.io/mUPB.

#WeSpeakYourLanguage #CustomerExperience #ContactCenter
Open Access BPO
Open Access BPO6 days ago
Open Access BPO ensures uninterrupted service for your business during COVID-19 and beyond while prioritizing the health and safety of our OABPO family.

Learn more about our #COVID19 response: https://zcu.io/dRYx.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Check out these #CustomerRetention tips that your outsourced #CallCenter agents can apply: https://zcu.io/VFa9

#WeSpeakYourLanguage #CustServ