24/7 call center services and activities that can skyrocket your sales

24/7 call center services and activities that can skyrocket your sales

OABPO Blog Team Published on December 26, 2013

24-7-call-center-services
If your main goal for employing outsourced 24/7 call center services is to increase sales, then you made the right decision. Call centers provide solutions that can help you generate qualified leads and promote your products to prospective buyers. Not only that, inbound voice solutions for customer support can give you opportunities to cross-sell and upsell your goods.

Sale-boosting services

Outbound services such as lead generation and telemarketing help you find people who are interested in purchasing your products. The generated leads would be sifted and sorted so that your offerings will only be offered to highly possible repeat buyers and not to decliners.
Entrusting this to a contact center that operates round-the-clock gives you assurance that your customers can be reached at the time of their convenience, no matter their location and notwithstanding the time zone differences between your market and your call center representatives.

Sale-luring activities

24-7-call-center-services-

Inbound customer service calls can be an opportunity for your representatives to suggest additional products or upgrade current services. But of course, the offering should be ideally done once the called-in problem has been settled, and it should be aligned with the caller’s existing products.
Cross-selling and upselling can only generate additional sales if they are done when the customers are most receptive, which is usually towards the end of the call. If you don t feel that the customer has been appeased, cross-selling might be a bad idea. Also, the offer should complement the consumers’ current circumstance or fill their needs. Otherwise, the effort may come across more as a profiting attempt and not as a genuine offer to solve problems.

In conclusion

Outsourced 24/7 call center services, be it outbound or inbound, can help skyrocket your sales. Lead generation and telemarketing will help you expand your consumer base, while inbound calls will give you opportunities to sell more.
Open Access BPO can help market your brand and convert one-time buyers into loyal supporters. Join us on Google+ to know more about how our voice services can improve your sales.
 
 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Interactions with your company shape the #CustomerExperience and how customers perceive your brand. Build a better approach to customer experience management with these tips: https://buff.ly/3ynohVB

#WeSpeakYourLanguage #CallCenter
Open Access BPO
Open Access BPO5 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO5 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 week ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Do NOT follow this link or you will be banned from the site!