24/7 call center services and activities that can skyrocket your sales

24/7 call center services and activities that can skyrocket your sales

OABPO Blog Team Published on December 26, 2013

24-7-call-center-services
If your main goal for employing outsourced 24/7 call center services is to increase sales, then you made the right decision. Call centers provide solutions that can help you generate qualified leads and promote your products to prospective buyers. Not only that, inbound voice solutions for customer support can give you opportunities to cross-sell and upsell your goods.

Sale-boosting services

Outbound services such as lead generation and telemarketing help you find people who are interested in purchasing your products. The generated leads would be sifted and sorted so that your offerings will only be offered to highly possible repeat buyers and not to decliners.
Entrusting this to a contact center that operates round-the-clock gives you assurance that your customers can be reached at the time of their convenience, no matter their location and notwithstanding the time zone differences between your market and your call center representatives.

Sale-luring activities

24-7-call-center-services-

Inbound customer service calls can be an opportunity for your representatives to suggest additional products or upgrade current services. But of course, the offering should be ideally done once the called-in problem has been settled, and it should be aligned with the caller’s existing products.
Cross-selling and upselling can only generate additional sales if they are done when the customers are most receptive, which is usually towards the end of the call. If you don t feel that the customer has been appeased, cross-selling might be a bad idea. Also, the offer should complement the consumers’ current circumstance or fill their needs. Otherwise, the effort may come across more as a profiting attempt and not as a genuine offer to solve problems.

In conclusion

Outsourced 24/7 call center services, be it outbound or inbound, can help skyrocket your sales. Lead generation and telemarketing will help you expand your consumer base, while inbound calls will give you opportunities to sell more.
Open Access BPO can help market your brand and convert one-time buyers into loyal supporters. Join us on Google+ to know more about how our voice services can improve your sales.
 
 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO2 days ago
It's π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π—²π—Ώπ˜ƒπ—Άπ—°π—² π—ͺ𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO4 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO6 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
β€’ staffing
β€’ training
β€’ quality assurance, and
β€’ service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO