It’s a little known fact that tech support outsourcing can be used as a strategy to improve customer relations. Here are the different ways it helps in this aspect so businesses can retain existing consumers and significantly grow its customer base. Dedicated staff for support Nothing irritates customers more than failing to reach a company […]

The next five years are seen to be favorable to the business process outsourcing (BPO) sector as its earnings are forecasted to total higher than the overseas Filipino workers (OFW) remittances.

Customer support outsourcing is becoming increasingly popular among various businesses, though it doesn’t mean that every company needs it. How do you know when you need to outsource your tech support functions or just keep it in-house? It s no easy decision, so you need to look at these factors before giving outsourcing a go: […]

Two giant US companies have recently established offices in the Philippines, giving back office outsourcing job opportunities to Filipino college graduates. Sun Star reports that insurance organization American International Group Inc (AIG) and bank holding company Capital One Financial Corp have set up offices in Filinvest Corporate City, Alabang, Muntinlupa City. Pasig City Representative Roman […]

There are many reasons brands are outsourcing their customer service to countries such as the Philippines. One of these is to enhance the quality of their call center operations and increase customer satisfaction. This encourages positive word-of-mouth, which is essential in boosting a company’s marketing efforts. How valuable is word-of-mouth It is often said that […]

Customer support is an integral service provided by companies and manufacturers to assist their consumers. In this age, it’s common for these businesses to opt for outsourced customer support solutions from offshore service providers. When done correctly, outsourcing is one smart and cost-effective business option that can greatly benefit companies. On the other hand, it […]