The Federal Communications Commission (FCC) has implemented new rules for telemarketing effective this October, and this is certain to affect telemarketing campaigns in the Philippines. Here’s what you need to know about the recent FCC updates and a set of best practices in the industry. What the new rules cover According to Bloomberg Law, the […]
Digital marketing can effectively engage prospective customers via online channels. But how much do you allocate for online marketing campaigns? While there is no magic number (as it differs for every company), there is a guideline that companies can follow to determine the right amount to allot for online marketing. Determining your budget According to […]
Twitter emerges as the top social media networking site favored by American teenagers for online shopping, Mashable reports this week.
The growth of the Internet and massive mobile penetration are among the main drivers of global ecommerce adoption. The convenience brought by these factors presented a multitude of business opportunities, prompting companies of all sizes, industries, and locations to jump aboard the ecommerce train. And in the era of multiple online retailers, shoppers will stick […]
The Malaysian BPO sector is seeing a major increase in its revenue, doubling last year s $1.7 billion to $3.4 billion by 2017, Outsourcing Malaysia (OM) chairman David Wong foresees.
It’s a little known fact that tech support outsourcing can be used as a strategy to improve customer relations. Here are the different ways it helps in this aspect so businesses can retain existing consumers and significantly grow their customer base. Dedicated staff for support Nothing irritates customers more than failing to reach a company […]
The next five years are seen to be favorable to the business process outsourcing (BPO) sector as its earnings are forecasted to total higher than the overseas Filipino workers (OFW) remittances.
Customer support outsourcing is becoming increasingly popular among various businesses, though it doesn’t mean that every company needs it. How do you know when you need to outsource your tech support functions or just keep it in-house? It s no easy decision, so you need to look at these factors before giving outsourcing a go: […]
Two giant US companies have recently established offices in the Philippines, giving back office outsourcing job opportunities to Filipino college graduates. Sun Star reports that insurance organization American International Group Inc (AIG) and bank holding company Capital One Financial Corp have set up offices in Filinvest Corporate City, Alabang, Muntinlupa City. Pasig City Representative Roman […]
