How can you oversee services handled by outsourcing firms in the Philippines?

OABPO Blog Team Published on December 17, 2013

Entrusting business operations to reputable outsourcing firms in the Philippines is not a one-time deal, but an ongoing process of communication, collaboration, and cooperation between you and your outsourced services provider.


A healthy, long-term business relationship should exist in order for you to achieve your goals. And a large part of developing that relationship is overseeing that the tasks you subcontracted out are done right. However, staying in touch with your outsourcing partner may not be easily achievable because both of you have your respective matters to focus on, not to mention you are probably located in different countries and timezones.
How can you oversee your outsourced tasks even if they are managed by a separate firm?
Here are some tips you can apply before and during the deal to guarantee a healthy client-supplier relationship:

Know each other’s responsibilities

The terms stipulated in the contract should be clear to you and your business partner before you sign the deal.
You should identify who is in charge of key parts of the partnership and acquaint yourself with the people handling operations, recruitment, training, and other business aspects. This way, you will know who to directly contact for certain concerns or who should report to you about progress and other business matters you need to know. This might also work for you if you don t want to consume the time of the higher management if you only need to get in touch with a certain unit.

List down expectations


What you expect from the partnership should be clear between you and your outsourcing partner from the very first day.
You can present the standings of your company before the contact is signed and then specify what changes you imagine or the results the third party firm can deliver. You can set certain dates to compare results, send reports, or do site visits. By overseeing the tasks at an interval, you can track progress better.

Manage the outcome, not the activity

Unless you are co-managing with a boutique-style firm, you should leave the management of the outsourced roles to your service vendor because it’s part of their expertise. It might cause more damage than help if you constantly nag them about every detail of every single operational activity. What you should closely oversee instead is the overall outcome of those services, and if there are results that you don’t find satisfying, that’s when you can enter the scene and take part in changing your strategies.


You can oversee services handled by BPO firms in the Philippines if you focus on your responsibilities and let your outsourcing partner handle their own duties. This will also ensure a healthy business relationship between you and your outsourcing partner.

Join us on facebook
Open Access BPO 3 days ago
Call centers are melting pots of talent, bringing together individuals from diverse backgrounds and cultures.

While this #diversity fosters #creativity and innovation, it can also lead to misunderstandings and conflicts.

Here's a breakdown of the top 10 culprits behind #CallCenter clashes:

Connect with an #outsourcing firm that provides great employee training and management programs:

#CompanyCulture #EmployeeManagement
Open Access BPO 3 days ago
At Open Access BPO, we believe in fostering a workplace that celebrates #diversity and embraces everyone for who they are. This #PrideMonth, our Davao team kicked off the celebrations with a fantastic party at 199X Coffee + Bar!

The night was filled with love, acceptance, and performances by our LGBTQIA+ teammates and allies, showcasing their talents in a celebration of Pride.

Huge thanks to Open Access BPO Davao for spreading the love and demonstrating our commitment to a workplace where everyone feels valued and empowered to be their authentic selves!

#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
Open Access BPO 3 days ago
Diversity fuels success, and #InclusiveHiring is the first step!
Discover practical strategies, success stories, and the power of embracing #diversity for better innovation and growth:

Our recruitment and training practices are meticulously designed to ensure exceptional #CX:

#inclusivity #Diversity
Open Access BPO 4 days ago
๐—” ๐—Ÿ๐—ฒ๐—ด๐—ฎ๐—ฐ๐˜† ๐—ถ๐—ป ๐— ๐—ฎ๐—ฟ๐—ฏ๐—น๐—ฒ: ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—›๐—ผ๐—ป๐—ผ๐—ฟ๐˜€ ๐—”๐—ฝ๐—ผ ๐—ช๐—ต๐—ฎ๐—ป๐—ด-๐—ข๐—ฑ |

Nestled in the remote mountains of Buscalan lives Apo Whang-Od, the revered Kalinga tattoo artist whose artistry has transcended generations. Recently, Open Access BPO embarked on a special mission to honor this cultural treasure.

More than just ink on skin, Apo Whang-Od's tattoos represent a living tradition, a connection to the past, and a vibrant expression of Filipino heritage. To celebrate her enduring impact, Open Access BPO unveiled a stunning marble bustโ€”a permanent testament to her legacy.

Our leadership team's visit to Buscalan to honor a cultural icon embodies Open Access BPO's commitment to giving back.

Interested in learning more about our values?
Contact us today at

Open Access BPO 4 days ago
Ensuring memorable #CustomerExperience by providing high quality #CustomerSupport means two things:
โ€ข brands need to gain a 360-degree view of their customers; and
โ€ข brands need to satisfy a large part, if not all, of their customers' needs.

One of the best ways to do both is to implement a multichannel customer experience management strategy:

Give your customers an unforgettable customer experience with multichannel #CustomerService:

#outsourcing #CX
#CustomerSatisfaction #CSat
Open Access BPO 5 days ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric to determine the challenges your #CustomerSupport team will face.
It allows you to manage your team and distribute the workload accordingly, paving the way for an efficient operational output.


For ops management strategies that ensure high #productivity for optimal 24/7 coverage:

#CustomerExperience #CustomerService
Open Access BPO