How to build a successful partnership with your outsourcing provider

How to build a successful partnership with your outsourcing provider

OABPO Blog Team Published on November 4, 2013

successful business team cheering
Businesses today regard outsourcing as a highly effective business strategy that can offer them multiple advantages. By delegating some of their tasks to a business process outsourcing (BPO) service provider, companies are able to refine their products and services, grow their customer base, and boost revenues.
Your company’s success will also partly rely on your offshoring service provider. This is why it’s crucial to find a reliable company that shares your vision and goals, and possesses the resource your business and customers require. And to ensure that your offshore operations go smoothly, you’ll need to nurture a healthy relationship with your outsourcing service provider.

• Look for a reliable offshore service provider


Naturally, when delegating tasks to an offshore company, you must find the most reliable service provider to partner with. Aside from having a solid history of providing offshoring services and skilled workers, take a look at each prospect’s present and past clients. What is their work dynamic and how is it affecting each company’s goals?

• Establish open communication and meet up


Once you’ve decided on partnering with a prospective outsourcing company, start communicating with its executives and operation managers over the phone and via email, and then set up a meeting.

call center executives and managers chatting

Whether in person or through telepresence, it’s important for you and your new business partner to see and hear each other. This shatters any sense of depersonalization and ushers in a more open and relaxed platform for communication.

Aside from these, arrange visits to the offshore office every few years to meet the people you’ve partnered with, and the employees carrying out your tasks like the telemarketers, web designers, and customer support representatives.

• Define business roles


During your meetings, discuss partnership details like budget allocations, goals, and other plans in the future. You must also define the business roles to let both companies understand the extent of their responsibilities, and streamline work processes. It would also be helpful if you would talk about the desirable output quality, possible incentives, and exit strategies should the outsourcing partner fail to meet the discussed standards.

• Involve them in your business plans


Letting your business partner in on your company’s processes, strategies, and business roadmap can also help in your offshore initiatives’ success. They can even be quite the asset, serving as another source of fresh ideas and bring in valuable input during project planning sessions. Moreover, involving them in your business plans can give them a sense of ownership which can further refine projects and ensure high quality products and campaigns.

diverse business team in meeting looking at reports charts graphs

While monthly meetings and brainstorming sessions are advisable, always keep your lines open for your BPO partner since the best ideas don’t always come from meetings.

• Align your goals


Ensuring that your business partner’s goals are aligned with yours keeps both companies on the same page, and well focused on achieving those objectives. This enables everyone to develop complementing strategies, collaborate on projects for your business, and anticipate possible hitches along the way. The important thing here is to set realistic goals for your outsourcing partner, outline plans that can be implemented to achieve those goals, determine a project timetable, and monitor your progress.

• Learn to trust your business partner


It’s common for companies to regularly check up on their outsourced operations, but it’s also important to have faith in their capabilities to fulfill their goals. Obviously, you’ve chosen your offshore business partner based on a number of qualifications, including its history of successful campaigns and the expertise of its workers. As such, it would be best to keep a healthy distance to give it enough legroom to grow, innovate, and exceed your expectations.

• Appreciate and provide incentives


When an outsourced campaign or task is showing impressive progress, always acknowledge the people responsible for its advances. If a simple “great job!” can brighten your outsourcing team’s day and motivate them to work harder and produce better results, imagine what incentives can do.

gift in gold wrap held by businessman on back hidden from employees

You can reward your team’s hard work with a little something extra in their next paycheck, or by treating them out to a special dinner, or by paying for an out-of-town trip or helping fund their holiday parties. These does wonders for every worker’s morale, knowing that their efforts are appreciated. Incentives can also boost productivity, and effectively reduces turnover rates.

• Build relationships outside work


Developing a friendly relationship outside work can also help enhance your professional relationship with your business partner. You can send birthday greetings via email for executives celebrating their birthdays, invite them to your company parties, pick up the tab on a corporate dinner the next time you fly in for a visit, or show them around the best restaurants when they visit your office.

A company’s relationship with its business partner not only make offshore operations a breeze (and enjoyable) to manage, it can also shape its success. As such, businesses thinking of employing an outsourcing service provider should establish and nurture a healthy partnership built on trust and respect.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO14 hours ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO2 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗶𝗱𝗲 𝗠𝗼𝗻𝘁𝗵 honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO6 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO