How outsourcing to the Philippines aligns clients and vendor goals

OABPO Blog Team Published on April 2, 2014 Last updated on June 22, 2021

One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their expected output or quality level of services.

outsourcing business partners in a planning meeting

They fear that the outsourcing firm’s goals may not be aligned with theirs, which might eventually cause the campaign’s failure.

Outsourcing contracts can indeed fail if the goals of the client are not aligned with the vendor’s visionsโ€”the companies that fear this are usually the ones that have weak communication and management practices.

Goal misalignment would not be a problem if you clearly set standards before signing the outsourcing deal and keep constant communication with your supplier during the whole course of the contract.

Be clear to bidders

It is a common first step to produce a request for proposal (RFP) that expresses your intent in outsourcing to the Philippines. Your RFP should present a detailed set of rules, criteria, and goals that you want your future outsourcing partner to attain. By letting your goals be known in the bidding stage, it would be easier for you to attract bidders that could meet your business standards.

Set constant communication channels

partners discussing outsourcing to the philippines details

Aligning your business goals with the vendor’s objectives doesn’t stop at enumerating the results you want to achieve at the start of the partnership.

There should be constant communication between you and your outsourced staff to ensure that your goals are fresh in their minds.

Establish communication channels and check their performance and the progress of the campaign to see if they are still meeting the standards you initially set.

Be involved in management

Although outsourcing means that you let a separate entity handle a portion of your operations, you should still see to it that the vendor’s management practices coincide with your own ethics. Involve yourself in strategizing campaigns, recruitment, and making big decisions regarding your outsourced staff.

Goal alignment is highly regarded by most outsourcing firms, but it still requires active involvement and clear communication on the client’s part to ensure that goals are matched and met. Outsourcing to the Philippines would be a fruitful endeavor if you collaborate with your partners and workers in mapping a collective goal.

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Message Open Access BPO to start your outsourcing journey. Our sales team will get in touch to learn more about your campaign requirements. With our hands-on management approach, your brand will always be in good hands when you outsource your CX, back office, KPO, and content management needs to us.

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When you outsource specialized tasks to industry experts, you elevate your service quality, leading to happier customers. This satisfaction, in turn, builds trust in your brand.

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๐—ข๐—”๐—•๐—ฃ๐—ข ๐——๐—ฎ๐˜ƒ๐—ฎ๐—ผ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—–๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ๐˜€ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—”๐—ถ๐—ฑ ๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด, ๐—ก๐—ผ๐˜„ ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฒ๐—ฟ๐—ด๐—ฒ๐—ป๐—ฐ๐˜† ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ฒ

Open Access BPO reaffirms its dedication to fostering a safe and supportive work environment for its employees. Our Davao team recently organized an Occupational First Aid and Basic Life Support training program in collaboration with the Philippine Red Cross - Davao City Chapter.

Participants underwent comprehensive basic life support techniques, including cardiopulmonary resuscitation (CPR), wound management, and patient transportation. Upon successful completion, our team members were certified as first aiders, enabling them to respond effectively to on-site emergencies.

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This initiative underscores Open Access BPO's commitment to prioritizing the health and well-being of its workforce. By equipping employees with vital first aid skills, the company empowers them to take proactive measures in ensuring a safe and secure workplace for all.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜–๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ˆ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜—๐˜ฉ๐˜ช๐˜ญ๐˜ช๐˜ฑ๐˜ฑ๐˜ช๐˜ฏ๐˜ฆ ๐˜™๐˜ฆ๐˜ฅ ๐˜Š๐˜ณ๐˜ฐ๐˜ด๐˜ด ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ฆ๐˜ณ๐˜ด ๐˜ข๐˜ง๐˜ต๐˜ฆ๐˜ณ ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ง๐˜ถ๐˜ญ๐˜ญ๐˜บ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ˆ๐˜ช๐˜ฅ ๐˜ข๐˜ฏ๐˜ฅ ๐˜‰๐˜ข๐˜ด๐˜ช๐˜ค ๐˜“๐˜ช๐˜ง๐˜ฆ ๐˜š๐˜ถ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ.

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On International Coffee Day, we highlight the company coffee bar in our Makati office's cafeteria.

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Turn challenges into opportunities!
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Open Access BPO 6 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข (๐—ข๐—”๐—•๐—ฃ๐—ข) ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜๐—น๐˜† ๐—ฐ๐—ผ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ๐—ฑ ๐˜๐—ต๐—ฒ ๐—ฝ๐—ฟ๐—ฒ๐—น๐—ถ๐—บ๐—ถ๐—ป๐—ฎ๐—ฟ๐˜† ๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ ๐—ผ๐—ณ ๐—ถ๐˜๐˜€ ๐—ถ๐—ป๐—ฎ๐˜‚๐—ด๐˜‚๐—ฟ๐—ฎ๐—น ๐—ฒ-๐—ด๐—ฎ๐—บ๐—ถ๐—ป๐—ด ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ถ๐—ผ๐—ป, ๐˜๐—ต๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐— ๐—ผ๐—ฏ๐—ถ๐—น๐—ฒ ๐—Ÿ๐—ฒ๐—ด๐—ฒ๐—ป๐—ฑ๐˜€ ๐—ง๐—ผ๐˜‚๐—ฟ๐—ป๐—ฎ๐—บ๐—ฒ๐—ป๐˜.

Over 30 teams of Mobile Legends enthusiasts from the outsourcing firm's Makati and Davao offices signed up for the highly anticipated tournament.

Thirteen teams have advanced to the semifinals, setting the stage for even more intense competition.

The semifinals and grand finals will take place next week. Winners will receive the follow:

๐‚๐ก๐š๐ฆ๐ฉ๐ข๐จ๐ง: P25,000
๐Ÿ๐ง๐ ๐๐ฅ๐š๐œ๐ž: P15,000
๐Ÿ‘๐ซ๐ ๐๐ฅ๐š๐œ๐ž: P10,000

Five players will also receive P2,000 each for exceptional gameplay in the five roles: Mid, Exp, Jungle, Roam, and Gold.

OABPO launched the event to foster camaraderie, teamwork, and healthy competition among employees.

Beyond the competitive aspect, the tournament serves as a valuable team-building exercise, encouraging employees to work together towards a common goal. The company also hopes that the event will help boost morale and create a positive work atmosphere.

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