When is outsourcing to the Philippines crucial to your business?

OABPO Blog Team Published on October 7, 2013
outsourcing-to-the-philippines

Small companies and even large brands are outsourcing their business processes to the Philippines. But how do you know when you need to outsource? Entrepreneur suggests that outsourcing is beneficial when the company is no longer able to sufficiently manage day-to-day operations or successfully expand the business. Aside from this reason, however, companies outsource their business solutions whenโ€”

Tasks are highly repetitive

It’s best to outsource tedious and repetitive tasks to virtual assistants or offshore companies. This includes tasks like data entry, administration, accounts payable, and human resources.

This way, you don’t have to hire additional employees for your in-house team, thereby saving you from operational expenses. You can free up valuable time and internal resources and refocus them to your company’s other critical business operations.

Tasks that are outside your scope of expertise

Not all business processes require your expertise. Indeed, it is better for you to focus on your core competencies and other revenue-generating aspects of your business and then outsource the rest to offshore companies that can do them better. Some examples of these tasks are accounting and bookkeeping.

Tasks that require specialized knowledge

Some business processes call for employees with rare or specialized skill sets. However, it can be expensive to hire these people locally.
Outsourcing to the Philippines for information technology, engineering, web design and animation solutions can save you heaps of money in the long run. Moreover, you can do these without sacrificing the quality of output and performance.

It is best to assess first how you are coping with daily operations and moving forward in terms of your long-term goals. This will give you a clear idea of when outsourcing is beneficial for your business.

Join us on facebook
Open Access BPO 8 hours ago
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

----------
Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 2 days ago
๐—–๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐˜€๐—ต๐—ฟ๐—ถ๐—ป๐—ธ๐—ฎ๐—ด๐—ฒ refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO 2 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 2 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

----------
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter
Open Access BPO 3 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

Read more: https://buff.ly/3C6GEVZ

The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

From meal preparation to distribution, team members were actively involved in every stage of the program. This annual outreach program exemplifies Open Access BPO's dedication to making a positive impact on the community.

----------
Open Access BPO fosters a culture of giving back, empowering employees to make a positive impact.

Contact us to learn how these programs benefit our teams and strengthen our partnerships: OpenAccessBPO.com

#WeSpeakYourLanguage
#OABPOcares
Open Access BPO 7 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜€๐—ผ๐—บ๐—ฒ ๐˜๐—ถ๐—ฝ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜๐˜€ ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ณ๐—ฒ๐—ฒ๐—น๐—ถ๐—ป๐—ด ๐—ฏ๐˜‚๐—ฟ๐—ป๐˜ ๐—ผ๐˜‚๐˜: https://buff.ly/4h5CjBp

----------
We build strategies that empower people with a culture of employee care, with opportunities to grow and thrive: https://buff.ly/4fRY2vq

#WeSpeakYourLanguage
#EmployeeManagement #CustomerExperience
#CX #CustomerSatisfaction #CSat
#CallCenterManagement #CompanyCulture