How to find a Philippine call center that answers your business needs

How to find a Philippine call center that answers your business needs

OABPO Blog Team Published on December 18, 2013

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Partnering with a Philippine call center company for your telemarketing and customer service needs can be a wise decision. This is because the country is known for delivering topnotch outsourced services, and a multitude of business process outsourcing firms operates in the Philippines.

However, the plethora of choices can overwhelm and confuse you because every call center company has strengths and offerings that may be hard to turn down. Then how can you choose the right firm to partner with? There are many things to consider, but you should first start by identifying your reasons for outsourcing. From there, you will able to pinpoint the most ideal outsourcing partner and operation site in the Philippines.

Do you lack tech expertise?

If you are considering to outsource technical support, then you might find help from business process outsourcing (BPO) companies in Ortigas and Davao because these areas are being groomed to be the Philippines’ newest progressive IT centers.
The Ortigas Central Business District promises 3000 new IT jobs after the completion of seven IT-BPO-geared towers. Even bigger spaces and employment opportunities await Filipinos when the latest IT parks in Davao are finished in January 2014.

Do you need alternate operation sites?

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Recent natural disasters emphasized the need for strong disaster preparedness plans. Some businesses addressed the need by operating in multiple offices.

If business continuity is also your concern, they you might want to send out tasks to companies in Manila and remote regions. Cebu can be your secondary headquarters because cost of living and wage rates are equally affordable in this city.

Do you need to hire competent people?

Filipino workers normally have high educational attainments, and at least two years in college is an employment requisite for most Philippine call centers. Hence, you can be assured that your customers will be handled by professionals. The rich talent pool, however, is no longer concentrated in Metro Manila because quality education and livability now attracts outsourcing companies to recruit and operate in provinces.

Do you need better control over outsourced services?

If you want to actively co-manage your subcontracted services and not just observe in the background, then you should sign a deal with a boutique-style outsourcing firm. Small companies will focus on your business’ specific needs, unlike massive BPO firms that will provide a complete suite of services including those that you don’t really need. With a boutique-style firm you can be more assured that your outsourced roles are managed closely and customizable according to your demands.

Conclusion

The key to finding an ideal Philippine call center that would handle your voice services is identifying the needs of your business, because the criteria for your outsourcing partner will be based on the weaknesses that you want to address.

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

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