Why businesses prefer to outsource technical support to BPOs in Ortigas

OABPO Blog Team Published on November 26, 2013

outsource-technical-support
The flourishing IT-BPO sect in Pasig City’s Ortigas business district owes its success to international companies that outsource technical support. With another technical facility provider signing a contract to expand operations in the area, the Ortigas Central Business District further shapes itself as one of the country’s top IT destinations.

What do investors see in Ortigas that entices them to open offices there? The two main reasons are the district’s infrastructure availability and transportation accessibility.

Infrastructure availability

Ortigas headquarters some of the Philippines’ top property developers such as Robinsons Land and Ortigas & Co. Familiarity with the location makes it easier for development firms to partner with the local government and set up corporate facilities within the district.

At present, Ortigas houses more than 30,000 employees that contributed to the IT-BPO’s $13 billion total revenues last year. As seven buildings are on the way, and 121,600 square meters of office space are to be allotted to firms that outsource technical support, the Pasig downtown promises 3,000 new IT jobs. The projected number can help the country reach an overall count of 1.3 million to 3.2 million IT-BPO seats by 2016, and 2012’s profits are also seen to double in three years if leasing continues in Ortigas.

Transportation accessibility

outsource-technical-support--

The Ortigas Central Business District is strategically located in East Metro Manila, making it accessible to residents of neighboring cities such as San Juan, Quezon City, Marikina, Cainta, Pateros, Taguig, and Paranaque. Since competition for talent is tight in the Philippine BPO industry, outsourcing companies seek for the most reachable location, which is a factor that drives in employees.

Like the country’s premier business district that is Makati City, main roads, commuting terminals, and various modes of transportation loop around Ortigas. Businesses see the beauty of the abundant travelling choices, especially now that they prioritize strategic location to lessen absenteeism during natural calamities.

Location is a great factor that makes businesses thrive, as proven by the IT-BPO industry. Investors should canvass location choices or find an outsourcing firm that is already established in its area to make operations accessible to business partners, clients, and employees.

Open Access BPO includes technical support in its array of business solutions. Join us on Google+ to know how our services can help your company.

Photo credit: denvie balidoy on Flickr

Join us on facebook
Open Access BPO 3 days ago
Call centers are melting pots of talent, bringing together individuals from diverse backgrounds and cultures.

While this #diversity fosters #creativity and innovation, it can also lead to misunderstandings and conflicts.

Here's a breakdown of the top 10 culprits behind #CallCenter clashes: https://buff.ly/3ROnIjJ

----------
Connect with an #outsourcing firm that provides great employee training and management programs: https://buff.ly/4cfPAVu

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 3 days ago
At Open Access BPO, we believe in fostering a workplace that celebrates #diversity and embraces everyone for who they are. This #PrideMonth, our Davao team kicked off the celebrations with a fantastic party at 199X Coffee + Bar!

The night was filled with love, acceptance, and performances by our LGBTQIA+ teammates and allies, showcasing their talents in a celebration of Pride.

Huge thanks to Open Access BPO Davao for spreading the love and demonstrating our commitment to a workplace where everyone feels valued and empowered to be their authentic selves!

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#UnitedByLove
Open Access BPO 4 days ago
Diversity fuels success, and #InclusiveHiring is the first step!
Discover practical strategies, success stories, and the power of embracing #diversity for better innovation and growth: https://buff.ly/3VEzO17

----------
Our recruitment and training practices are meticulously designed to ensure exceptional #CX: https://buff.ly/3VC9Xqx

#WeSpeakYourLanguage
#DiversityandInclusion
#inclusivity #Diversity
Open Access BPO 4 days ago
๐—” ๐—Ÿ๐—ฒ๐—ด๐—ฎ๐—ฐ๐˜† ๐—ถ๐—ป ๐— ๐—ฎ๐—ฟ๐—ฏ๐—น๐—ฒ: ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—›๐—ผ๐—ป๐—ผ๐—ฟ๐˜€ ๐—”๐—ฝ๐—ผ ๐—ช๐—ต๐—ฎ๐—ป๐—ด-๐—ข๐—ฑ | https://buff.ly/3VA9DbQ

Nestled in the remote mountains of Buscalan lives Apo Whang-Od, the revered Kalinga tattoo artist whose artistry has transcended generations. Recently, Open Access BPO embarked on a special mission to honor this cultural treasure.

More than just ink on skin, Apo Whang-Od's tattoos represent a living tradition, a connection to the past, and a vibrant expression of Filipino heritage. To celebrate her enduring impact, Open Access BPO unveiled a stunning marble bustโ€”a permanent testament to her legacy.

----------
Our leadership team's visit to Buscalan to honor a cultural icon embodies Open Access BPO's commitment to giving back.

Interested in learning more about our values?
Contact us today at https://buff.ly/3RmBJVA

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Ensuring memorable #CustomerExperience by providing high quality #CustomerSupport means two things:
โ€ข brands need to gain a 360-degree view of their customers; and
โ€ข brands need to satisfy a large part, if not all, of their customers' needs.

One of the best ways to do both is to implement a multichannel customer experience management strategy: https://buff.ly/3XjU7lM

----------
Give your customers an unforgettable customer experience with multichannel #CustomerService: https://buff.ly/3XdUrCo

#WeSpeakYourLanguage
#outsourcing #CX
#CustomerSatisfaction #CSat
Open Access BPO 5 days ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric to determine the challenges your #CustomerSupport team will face.
It allows you to manage your team and distribute the workload accordingly, paving the way for an efficient operational output.

Read: https://buff.ly/45fTyeF

----------
For ops management strategies that ensure high #productivity for optimal 24/7 coverage: https://buff.ly/45mgzML

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO