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How can back office outsourcing impact small businesses?

To establish themselves and thrive in a challenging industry, small businesses need to focus on their core offerings, and not spend too many resources on back office operations. This is why most small businesses are opting to outsource to offshore service providers. While outsourcing may have numerous benefits, it also has drawbacks. Here’s a short […]

Is your business too big or too small to outsource tech support?

Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource tech support? What if your company is too small or too large to benefit from this business strategy? The good news is that businesses, no matter […]

BPAP, gov’t resolving talent shortage in Philippine outsourcing industry

The Philippine outsourcing industry is facing a shortage in workers, according to the IT-Business Process Association of the Philippines (IBPAP), the Philippine Daily Inquirer reported recently. IBPAP President Jose Mari Mercado explained that this huge demand has surpassed the country’s pool of business process outsourcing (BPO) professionals. This can be attributed to the industry’s rapid […]

Does good inbound customer service cost a lot of money?

Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something that will exceed the expectations of your customers. Spending for customer service is definitely a worthwhile decision as it will help boost revenues by driving […]

What is the main reason for technical support outsourcing?

Many brands, especially those selling software and consumer electronics are engaging in technical support outsourcing. This is often viewed as a smart business option for the many benefits it offers, with cost reduction as the primary advantage. Outsourcing to save costs In order to maintain a high level of competitiveness and keep turnover low, companies […]

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Open Access BPO
Open Access BPO8 hours ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

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Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

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Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

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Open Access BPO
Open Access BPO1 week ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

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Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage