One of the most critical factors when outsourcing telemarketing is ensuring that the offshore provider’s goal for the campaign is consistent with yours. This starts from selecting the right provider to being deeply involved in the outsourced operations by monitoring and supervising the on-going campaigns. Sharing a goal The first step is to choose an […]
Creating a captive center and outsourcing to a business process outsourcing (BPO) call center both offer cost reduction. But which one is a better choice? Generally, captive outsourcing has an advantage in terms of security and authority, while third-party outsourcing offers greater value in price and specialized industry knowledge. Captive vs third-party outsourcing Unlike today’s […]
A powerful earthquake struck Central Visayas last Tuesday, halting operations of business process outsourcing (BPO) firms in Cebu and Bohol for a few hours and temporarily affecting clients outsourcing to the Philippines.
To establish themselves and thrive in a challenging industry, small businesses need to focus on their core offerings, and not spend too many resources on back office operations. This is why most small businesses are opting to outsource to offshore service providers. While outsourcing may have numerous benefits, it also has drawbacks. Here’s a short […]
The Philippine outsourcing industry is gearing up to penetrate the healthcare outsourcing market in the US, forecasted to be worth $54 billion by 2015, the Yahoo reported recently.
Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource tech support? What if your company is too small or too large to benefit from this business strategy? The good news is that businesses, no matter […]
The Philippine outsourcing industry is facing a shortage in workers, according to the IT-Business Process Association of the Philippines (IBPAP), the Philippine Daily Inquirer reported recently. IBPAP President Jose Mari Mercado explained that this huge demand has surpassed the country’s pool of business process outsourcing (BPO) professionals. This can be attributed to the industry’s rapid […]
Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something that will exceed the expectations of your customers. Spending for customer service is definitely a worthwhile decision as it will help boost revenues by driving […]
Many brands, especially those selling software and consumer electronics are engaging in technical support outsourcing. This is often viewed as a smart business option for the many benefits it offers, with cost reduction as the primary advantage. Outsourcing to save costs In order to maintain a high level of competitiveness and keep turnover low, companies […]
