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How can back office outsourcing impact small businesses?

To establish themselves and thrive in a challenging industry, small businesses need to focus on their core offerings, and not spend too many resources on back office operations. This is why most small businesses are opting to outsource to offshore service providers. While outsourcing may have numerous benefits, it also has drawbacks. Here’s a short […]

Is your business too big or too small to outsource tech support?

Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource tech support? What if your company is too small or too large to benefit from this business strategy? The good news is that businesses, no matter […]

BPAP, gov’t resolving talent shortage in Philippine outsourcing industry

The Philippine outsourcing industry is facing a shortage in workers, according to the IT-Business Process Association of the Philippines (IBPAP), the Philippine Daily Inquirer reported recently. IBPAP President Jose Mari Mercado explained that this huge demand has surpassed the country’s pool of business process outsourcing (BPO) professionals. This can be attributed to the industry’s rapid […]

Does good inbound customer service cost a lot of money?

Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something that will exceed the expectations of your customers. Spending for customer service is definitely a worthwhile decision as it will help boost revenues by driving […]

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Open Access BPO
Open Access BPO21 hours ago
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