Many brands, especially those selling software and consumer electronics are engaging in technical support outsourcing. This is often viewed as a smart business option for the many benefits it offers, with cost reduction as the primary advantage. Outsourcing to save costs In order to maintain a high level of competitiveness and keep turnover low, companies […]
Business process and call center outsourcing were originally done to reduce overhead cost. It has sinced evolved into a practice that is aimed to increase productivity and quality. The overall delegation of tasks to offshore service providers has become a popular strategy that improves business growth and financial stability for a variety of reasons and […]
Since overtaking India a few years ago in the race for offshoring supremacy, the Philippine outsourcing industry continues its progressive momentum without any traces of slowing down. And now it stands to be a major beneficiary of one of the most important trends in Asia.
There may be cases wherein your call center outsourcing project in the Philippines is not yielding positive results for your business. This is not uncommon and is ultimately a natural part of the process, just like evaluating whether you will fire an in house employee. If you do decide on discontinuing the contract with your […]
When you outsource to Philippine call centers, you are somewhat relinquishing a certain level of control over operations. This is a cause of worry among business owners who fear that outsourcing may result in low-quality outputs especially since operations are done literally thousands of miles away from the mother company.
Outsourcing is a commonly used strategy to reduce the cost and workload of your in-house team. But how can you ensure that the employees of Philippine call centers will give 100% in the workplace?
Earlier this week, the World Bank (WB) upped the country’s growth forecast for 2013 and 2014. This can further increase the confidence of companies interested in outsourcing to the Philippines.
Outsourcing to call centers in the Philippines can give you competitive advantages necessary for greater sales and improved customer acquisition. Contrary to what others believe, outsourcing to call centers in the Philippines is not just a cost-saving business strategy. It can also be instrumental in helping you to gain a competitive advantage over similar businesses […]
Outsourcing your company’s processes can be beneficial in retaining your clients and growing your business. To properly outsource to call centers in the Philippines, see the steps you need to take below. Make an initial assessment Identify your main objective for outsourcing. There are many reasons why you might want to outsource, including reducing costs, improving […]
