BLOG

Search engine optimization update: Google Penguin 2.1 goes live

Google’s latest search engine optimization (SEO) update, Penguin 2.1 went live last October 4, according to a tweet from Google Webspam team head Matt Cutts. Penguin 2.1 is the fifth update to Google’s spam-filtering algorithm. Search Engine Watch reports that it will affect approximately 1% of searches. The first of Penguin’s second-generation technology, Penguin 2.0, […]

Is data safe from security-related outsourcing issues?

Outsourcing your data management needs to offshore hubs like the Philippines or India can prove to be cost-effective and convenient. There are, however, various outsourcing issues linked to this practice-the most prominent of which is data security. Though this is a valid reason to be concerned, a professional third-party provider can guarantee that data will […]

Toshiba to increase manufacturing outsourcing by 2014 fiscal year

Japanese multinational corporation Toshiba is the latest of its kind to increase its manufacturing outsourcing. According to Bloomberg, the Tokyo-based electronics manufacturer plans to lay off 3000 of its global television staff and increase output from overseas manufacturers from the current level of 40% to 70% before the end of this financial year.

When is outsourcing to the Philippines crucial to your business?

Small companies and even large brands are outsourcing their business processes to the Philippines. But how do you know when you need to outsource? Entrepreneur suggests that outsourcing is beneficial when the company is no longer able to sufficiently manage day-to-day operations or successfully expand the business. Aside from this reason, however, companies outsource their […]

Is it safe to outsource your social media marketing portfolio?

Many companies are investing in social media marketing strategies to promote their products online, grow their customer base, and increase revenue. Unfortunately, not every business can invest their time or resources to meticulously plan and implement campaigns. Instead, they choose to outsource their Facebook, Google+, Twitter, and LinkedIn management needs to outside firms. But is […]

What are the pros and cons of data management outsourcing?

With all the processes and transactions companies make every day, managing the large volumes of accompanying data can be tedious. As a result, many are turning to data management outsourcing. Like other outsourcing solutions, this comes with potential advantages and disadvantages.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 hours ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO3 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO6 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

#WeSpeakYourLanguage