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Should you be outsourcing to the Philippines?

Given the many popular destinations for business process outsourcing (BPO) solutions, should you be outsourcing to the Philippines? The short answer is yes. As a premium outsourcing hub, the Philippines has a lot of competitive advantages compared to similar low-cost destinations in Asia. In fact, just recently, the capital city of Manila has topped Tholon’s list […]

Outsourcing to the Philippines: Do Filipinos speak English well?

The Filipinos’ English fluency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and so locals are taught to speak the language proficiently starting from childhood.

Call center outsourcing in the Philippines drives property market

The call center outsourcing industry in the Philippines is the main factor driving the demand for office spaces, according to a leading real estate firm. In an Inquirer news report, CB Richard Ellis Philippines Inc. (CBRE) said that the BPO takes up 80% of the office market annually. According to their report, the fast expansion […]

Why companies prefer outsourcing to the Philippines over India

For years, there has been an on-going battle between India and the Philippines for outsourcing supremacy. Recently though, the number of companies outsourcing to the Philippines over its other Asian competitor is increasing, as evidenced by recently bagging the title as the world’s call center capital. Both of these locations have cheap labor markets and […]

Why outsourcing to the Philippines may not be as cheap as expected

As the Philippines is one of the leading outsourcing destinations in the world, many are surprised to learn that outsourcing to the Philippines is not as cheap as initially expected. While home-based offshore virtual assistants accept payments as little as $2.50 per hour, those employed by call center companies often have higher compensation. In fact, […]

Is outsourcing customer service cheaper than keeping it in-house?

Since the 1990s, many companies have been outsourcing their customer service functions instead of keeping an in-house department. There are many reasons for this, but it’s safe to say that one of the most important reasons is cost savings: having an outsourced team of customer service representatives is considerably less expensive than operating in-house. How […]

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