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Facebook updates and what they mean for your social media marketing

Do you know that, as of late 2012, Facebook ranks as the most visited website? No wonder it’s a crucial tool for social media marketing. Recently, Facebook has rolled out updates marketers should take note of: a significant update on the relatively new Graph Search, and the ability to edit posted status messages.

Should you be outsourcing to the Philippines?

Given the many popular destinations for business process outsourcing (BPO) solutions, should you be outsourcing to the Philippines? The short answer is yes. As a premium outsourcing hub, the Philippines has a lot of competitive advantages compared to similar low-cost destinations in Asia. In fact, just recently, the capital city of Manila has topped Tholon’s list […]

Outsourcing to the Philippines: Do Filipinos speak English well?

The Filipinos’ English fluency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and so locals are taught to speak the language proficiently starting from childhood.

Call center outsourcing in the Philippines drives property market

The call center outsourcing industry in the Philippines is the main factor driving the demand for office spaces, according to a leading real estate firm. In an Inquirer news report, CB Richard Ellis Philippines Inc. (CBRE) said that the BPO takes up 80% of the office market annually. According to their report, the fast expansion […]

Why companies prefer outsourcing to the Philippines over India

For years, there has been an on-going battle between India and the Philippines for outsourcing supremacy. Recently though, the number of companies outsourcing to the Philippines over its other Asian competitor is increasing, as evidenced by recently bagging the title as the world’s call center capital. Both of these locations have cheap labor markets and […]

Why outsourcing to the Philippines may not be as cheap as expected

As the Philippines is one of the leading outsourcing destinations in the world, many are surprised to learn that outsourcing to the Philippines is not as cheap as initially expected. While home-based offshore virtual assistants accept payments as little as $2.50 per hour, those employed by call center companies often have higher compensation. In fact, […]

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService