Outsourcing has become an effective solution for the growing healthcare information management (HIM) industry, which owes its continuous growth to the rise in demand for quality care and spiking medical costs. Along with its growth are challenges that drive healthcare providers to outsource their medical processes. One of which is the increasing pressure to lower […]
The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language. If you lead a multinational business with an ethnically diverse customer base, it would be practical to outsource your customer service or technical support to a multilingual call […]
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the majority of call center companies in the country are located.
Companies of all sizes and from nearly every industry are outsourcing to the Philippines to find people with specialized skills to handle their crucial business processes. This enables these businesses to cut down on operational costs and focus on their core competencies. Sales services are commonly offered by Philippine-based outsourcing firms with long traditions in […]
The recent onslaught in the southern region has imposed a momentary halt to BPO in the Philippines. It is not that the businessmen and the entire province were not prepared. Days before the arrival of Typhoon Haiyan, locally known as Yolanda, the government was already preparing fastidiously as recent typhoons have shown how a disaster […]
It’s common for people working in the business process outsourcing (BPO) industry in the Philippines to face weather-related risks because the Asian nation has historically been one of the most disaster-prone countries. While the rest of the country is at a standstill, your outsourced workers may be making their way to work even during a […]
Although natural disasters like typhoons and earthquakes usually destroy physical infrastructures, they can also inflict damage on intangible systems. That s why investors of BPO companies in the Philippines, especially those who delegate their business’ e-commerce tasks to the country, are advised to develop business continuity and recovery plans to prevent calamities from infringing Web-based […]
Outsourced call centers hold within it a treasure chest of potential, with businesses leveraging the expertise of Philippine call centers to streamline operations and reduce costs. The Philippines has established itself as a global outsourcing hub, known for its skilled workforce, cost-effective services, and cultural affinity to Western markets. Yet, there’s an aspect that often […]
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of their employees.