How will Philippine call center services recover from super typhoon Haiyan?

How will Philippine call center services recover from super typhoon Haiyan?

OABPO Blog Team Published on November 12, 2013

call-center-services
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of their employees.

Although Information Technology and Business Process Association (IBPAP) President Jose Mari P. Mercado revealed that some companies only went on lean operations, most still opted to shut down totally. Most BPO companies in Cebu and Iloilo are situated in places where Yolanda’s landfall has taken path.

The typhoon that hit the Visayan region is possibly one of the strongest recorded tropical typhoons that befell the world. It came ashore the islands of Samar with winds blowing 195 miles per hour, along with a rainfall rate of 50-60 mm/h.

The typhoon’s strength, however, did not faze several businesses. Florida-based company Sykes Enterprises stated that the impact of the typhoon on its Philippine operations is immaterial as the company has a disaster recovery plan and built-in redundant support infrastructure.

The importance of a disaster recovery plan

call-center-services--

A company can do its best to avoid all operational mishaps, but natural disasters are nothing like technical problems that are easier to deal with. Though disasters like weather disturbances are inevitable, there are ways for companies to prepare for any kind of disaster that might come their way.

Some of the good ways to keep the company operations stable during a calamity include backing up files, regularly updating system software or database, and by setting up secondary or tertiary network connections and power sources. More importantly, companies must ensure the safety of its employees by educating them about safety precautions, and perhaps even providing temporary shelters during disasters.

Recovery plans, perhaps, are the key weapons of Philippine call center service firms to survive any kind of disaster. In a country that experiences more than 20 typhoons a year, it’s no longer surprising that many BPO operations in its main cities such as Manila, Cebu, and Davao remain hitherto and lucratively strong despite calamities. Indeed, with the Filipino spirit that the country prides, disaster-stricken businesses would soon rise and continue as though nothing has happened.

One response to “How will Philippine call center services recover from super typhoon Haiyan?”

  1. What makes BPO companies in the Philippines tragedy-resilient? says:

    […] resiliency is actually a catalyst, or an empowering element, to why most businesses in the country remain soaring despite catastrophes. Because most businesses in the country know that calamities can strike unexpectedly, they have […]

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
As a multilingual call center, Open Access BPO is home to individuals from different cultures, beliefs, and orientations. We believe that the world thrives when we embrace our differences; when we establish safe spaces that cultivate healthy, open discussions and cultural expression.

Happy World Day for Cultural Diversity for Dialogue and Development to all!

#WeSpeakYourLanguage
#OABPOonDiversityDay #OAonCulturalDiversity
Open Access BPO
Open Access BPO2 days ago
The key to building a brand that customers will remember: embedding empathy into your organizational culture.
Read: https://buff.ly/3Ly8Tf9

----------

Let our dedicated expert #CustomerExperience team define your brand's commitment to your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO