Philippine call center outsourcing generally untouched by Haiyan

OABPO Blog Team Published on November 14, 2013

call-center-outsourcing
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the majority of call center companies in the country are located.

The Philippines is now a world leader in providing voice services which make up most of the business process outsourcing (BPO) industry. A large percentage of call centers that sprang around the country since outsourcing became a major market are located in the country’s capital region, Metro Manila. This secured the call center industry in the country stable during Haiyan’s onslaught. Economically speaking, the typhoon imposed only minor harm to Metro Manila.

On a more local perspective

The typhoon’s aftermath clearly shows how devastated the southern region is. The thousands death toll, wrecked infrastructure, destroyed agricultural lands, and affected businesses translate to an estimated $14 billion damage to the Philippine economy, according to the Kinetic Analysis data mentioned by Bloomberg senior analyst Jonathan Adams.

Albay Governor Joey Salceda said that the $14B dollar damage is three times the reconstruction costs following the destruction caused by past typhoons Pepeng and Ondoy. Haiyan’s total damage can sum up to more than P604 billion, or five percent of the country’s GNP. Governor Salceda is the current chairman of the United Nations. Green Climate Fund, an operating entity of the financial mechanism of the United Nations Framework Convention on Climate Change (UNFCC) that aims to make significant and ambitious continuation to the global efforts towards attaining the goals set by the international community to combat climate change.

The Philippines will rise, surely

The Philippines is no longer alien to calamities as the world is no longer unfamiliar of its people’s resiliency. Every year, the Philippines is visited by more than 20 tropical storms. Just a month ago, the Visayan region suffered from a magnitude 7.2 earthquake, and earlier this year, several strong typhoons have marched into the country, which the Filipinos just brushed aside after their invasion.
The Philippines will surely rise, and it would be business as usual in the next few days to come.

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Open Access BPO 7 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

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Reposted from @tdcxgroup

Weโ€™ve made yet another bold move.

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