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The wonders of outsourcing chat support

Nowadays, it’s not enough to have a single channel for customer support. Customers are always on the lookout for easier, more convenient ways to reach a company. Employing chat support outsourcing services are therefore becoming a common practice for companies that want to give more options to their customers. Outsourcing not only allows a business […]

Telemarketing call centers: Conveying the right message with a script

A well-written script is an essential tool of call center companies offering telemarketing services. It should be well thought out, original, and effective in enticing prospects or leads to purchase a product or service. What a good script can do Telemarketers follow a standard script when doing calls. This tool is well researched and makes […]

On the road to globalization: Multilingual Services

Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions to cater to pre- and post-sale needs of customers. Grabbing new opportunities Even in today’s highly commercialized societies, there are still new markets for businesses […]

How telemarketing call centers survive the Digital Age

Among many call center services, telemarketing is an area riddled with controversies. With the advent of the Internet and other technology products and services, some skeptics are wondering if it is still relevant. Others even go as far as to call it a “lost art.” The current state of telemarketing There’s no denying that the […]

Outsourcing call centers to sustain hyper growth, says CCAP

The recently conducted three-day International Contact Center Conference and Expo ended in an affirmative note, with the industry report concluding that outsourcing call centers in the company are expected to continue hyper growth. The demand and appetite are there and we anticipate that this hyper growth will continue. reported Contact Center Association of the Philippines […]

Reasons to outsource to the Philippines: Q2 GDP tops expectations

The country’s economy reinforces its stability with its latest growth update, an encouragement to foreign corporate entities eyeing to invest or outsource to the Philippines. Gross domestic product (GDP) grew 7.5% in the second quarter, exceeding market expectations and matching that of the People’s Republic of China.

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Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
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Open Access BPO3 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

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Open Access BPO
Open Access BPO3 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

#WeSpeakYourLanguage #Outsourcing
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Open Access BPO4 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
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Open Access BPO5 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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Open Access BPO6 days ago
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc

#WeSpeakYourLanguage #CustomerExperience