Will telemarketing in the Philippines help your marketing campaign?

Will telemarketing in the Philippines help your marketing campaign?

OABPO Blog Team Published on November 6, 2013
female-customer-agent

Telemarketing in the Philippines is a thriving business handled by experts of the field. Proof to this is the fact that top international telemarketing companies have set headquarters in the country. For this reason alone, you have a high assurance that your marketing campaigns will be implemented by professionals with long and relevant telemarketing experience.

Moreover, Filipino telemarketers follow the standards set by the Federal Communications Commission (FCC) to ensure that your campaigns are effective without defying the security and privacy of your customers. Given the new FCC rules, however, telemarketers are now required to get consent from call recipients before making auto-dialed calls. Failure to do this means monetary penalties will be placed on you. Prevent this from happening by making sure that your telemarketing campaigns comply with the set rules.

Review or renew?

Review your existing telemarketing campaign to know whether you should continue implementing it or renew several aspects to match the FCC update.

Are your objectives clear and specific? A good telemarketing tactic should have goals which can help you identify your prospects and develop the right approach for each of them. Do you know your target market, what you want to find out about them and what do you want them to know about you? What is your targeted number of calls or sales? If you have all these defined, then your plan has a sturdy backbone.

After defining your objectives, you may draft a script. But ask this first: do you need to use a script? Some suggest opting out pre-made lines if your targets are businesses because scripts take away the fluidity of a conversation. Besides, businessmen find it more impressive if telemarketers get straight to the point and not waste time by reading out a list of messages. As English is widely-used by Filipinos, naturalness via phone may not be a problem if you do telemarketing in the Philippines.

If your call list consists of consumers instead of businesses, you need to be extra careful with your calling routine. The FCC requires telemarketers to display caller information to recipients who use a caller ID. Consumers can also file a complaint against you if your representatives fail to identify themselves or if they call within restricted hours.

If your current campaign violates the rules or lacks the components mentioned above, you might consider renewing your strategy.

Finding the right partner for your campaign

Along with definite goals, right call list, and regulation knowledge, successful telemarketing also needs a reliable system and talented people. Find out if your telemarketing service provider uses approved software as the FCC consider some programs as auto-dialers. Ensure that they do not only train representatives to use the right approach, but also familiarize telemarketers about ethical practices and risks of violations such as auto-dialing. Since most companies that offer telemarketing in the Philippines operate according to international standards, your marketing campaign will likely prove highly effective if done in the country

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine!

----------
Our #recruitment & training strategies are designed to get the best reps for your brand.
Oursource with us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital. You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/3qvoHui

----------
Let us create the multichannel program and team for your brand: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage`
Open Access BPO
Open Access BPO3 days ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO4 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO