Telemarketing in the call center industry has long been used by businesses to effectively market products or services to prospective customers. However, it is not as simple as making a call and immediately closing a deal. In the contemporary times, it faces certain difficulties that may hamper businesses in achieving their campaign goals. Challenges faced […]
In the contemporary times, telemarketing is often outsourced to call center companies in leading destinations, such as the Philippines. Some companies, however, are hindered by the fear of failure once this function is delegated to a third party company, fueled by stories of business owners who testify that outsourcing did not work for them. The […]
Whether handled in-house or outsourced to a business process outsourcing (BPO) provider, technical support is critical for businesses manufacturing or selling technology devices and services. Not only does it present resolutions to customer questions or concerns, it also offers them assurance that there is a support system available whenever needed. It is a key persuading […]
Live chat is increasingly becoming popular with businesses as a tool for customer service management, and for providing non-voice technical support. More businesses are discovering its potential for resolving inquiries and clearing up any confusion in real-time, as well as for keeping customers’ satisfaction in check. Live chat for immediate assistance Live chat offers convenience […]
As companies grow, so do the volumes of data that needs to be managed. As such, most companies opt to outsource various kinds of data entry solutions to different business process outsourcing (BPO) firms worldwide. Outsourcing data entry to a third party service provider saves the company administrative costs, and allows fast turnaround time for […]
Nearly three years after unseating India as the top outsourcing location, the Philippines’ call center industry remains progressive and it doesn’t look like it has any intentions of slowing down any time soon. In recent reports for the upcoming International Contact Center Conference & Expo (ICCCE), Contact Center Association of the Philippines (CCAP) President Benedict […]
The global healthcare IT outsourcing market is expected to grow by $50.4 billion in 2018 from $35 billion in 2013. This poses as a good opportunity for the call center industry in the Philippines, which is positioning itself as a leader in healthcare outsourcing. The recent report by international research firm MarketsandMarkets cites health insurance, […]
Metro Manila still surpasses its provincial counterparts as the preferred location of outsourcing companies in the Philippines, property advisory/consultancy Colliers Inc. said in a recent business report. Accordingly, companies are shifting back operations to the said city, with Colliers Philippine director Jie Espinosa stating that, About 70-80% of requirement go back to Metro Manila. This […]
Aside from technology, people and processes are also instrumental for a company in reaching its desired performance and productivity level. Philippine-based call center companies therefore have their own set of practices designed to maximize agent performance. Though these practices differ with each company, general ones proven to be highly effective are listed below: Performance analysis […]
