How much should you spend on digital marketing?

OABPO Blog Team Published on October 25, 2013

piggybank-with-multimedia-icons
Digital marketing can effectively engage prospective customers via online channels. But how much do you allocate for online marketing campaigns?

While there is no magic number (as it differs for every company), there is a guideline that companies can follow to determine the right amount to allot for online marketing.

Determining your budget

According to a survey by research firm Gartner, on average, companies spend 2.5% of their total revenues on online marketing, and that rate had a 9% increase this year.

Indeed, more brands are shifting their spending from traditional to digital. Consider the companies reported in a research conducted by Forbes. According to the article, Converse now uses a whopping 90% of its spending on digital selling efforts, Lexus uses 50%, and Virgin America uses 70%.

Of course, these figures merely provide a general picture of the current spending trends in digital marketing. To calculate how much your company needs, consider the factors below.

First, see what type of business you’re in. Consumer retail and local service providers typically have a higher annual budget for marketing compared to business-to-business (B2B) companies, who still rely on sources other than the Internet for lead generation.

Second, define your goal and then choose which strategy is best suited to accomplish them. For instance, to generate leads, you need pay-per-click advertising, and to establish your authority and presence in the market, you need inbound marketing services such as search engine optimization.

Find out the costs involved in a specific strategy. Funding for Google paid ads can easily be adjusted depending on your needs, but other areas of marketing on the Internet, such as search engine optimization and social media marketing, need bigger investments in time and money.

Next, you should assess whether the percentage you’re allocating for marketing is the ideal value for your company. To do this, measure the return of investment (ROI) for every marketing initiative implemented. Based on the ROIs that you receive, you’ll know whether to reduce or even double your funds.

Other factors should also be taken into account. Businesses that cater to customers in remote locations may need to invest more in logistics. You should also see how your competition is doing and whether you are ahead or behind the curve.

In summary, how much a business spends on marketing depends on a variety of factors. Taking these into account and testing what works best for you will enable your business to get the most results out of your resources.

Join us on facebook
Open Access BPO Yesterday
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport.

Contact us today and let our #CX specialists hyper-customize a program just for you: https://buff.ly/4cGonLn

#WeSpeakYourLanguage
Open Access BPO Yesterday
From #CustomerExperience quality to employee attrition, a lot of things are at risk when #CustomerSupport team leaders underperform or fail.

So, whether you're coaching seasoned leaders or welcoming new ones to the ops, 𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝟭𝟬 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 𝘆𝗼𝘂 𝗺𝘂𝘀𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗶𝗻 𝘁𝗵𝗲𝗺: https://buff.ly/3AJO6pb

----------
For #LeadershipDevelopment program that ensures high-quality customer experience: https://buff.ly/3AJgrf9

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝗗𝗶𝘀𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁 𝗵𝗮𝘃𝗲 𝗻𝗼 𝘀𝗽𝗮𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗿𝗻 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲.
It's the brands' responsibility to address #diversity issues to ensure that their company culture is equitable towards all markets.

Here are helpful solutions for addressing workplace diversity challenges: https://buff.ly/3AONnml

----------
Learn more about our 24/7 multichannel solutions to speak your customers' language: https://buff.ly/3MlfRqn

#WeSpeakYourLanghuage
#CulturalDiversity
Open Access BPO 8 days ago
𝐀𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐞𝐚𝐧𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐱𝐭𝐫𝐚 𝐦𝐢𝐥𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.

Join us as we break down the components of value-added consumer experience in this article: https://buff.ly/3SUQC28

----------
Elevate #CX by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/3yEevEd

#WeSpeakYourLanguage
#CustomerSupport #BPO
Open Access BPO 8 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/3Xf28YL

----------
Outsource your #CustomerSupport needs to us and let's make dismal #CustomerService a thing of the past:
https://buff.ly/3XefDYE

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience #CX #CSat
Open Access BPO 9 days ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/4cCaMot

----------
Create unforgettable #CustomerExperiences for your brand.
We empower our agents to deliver exceptional service.

Outsource with us: https://buff.ly/3YRsYXS

#WeSpeakYourLanguage
#InternetSelfCareDay #NationalWellnessMonth