How much should you spend on digital marketing?

OABPO Blog Team Published on October 25, 2013

piggybank-with-multimedia-icons
Digital marketing can effectively engage prospective customers via online channels. But how much do you allocate for online marketing campaigns?

While there is no magic number (as it differs for every company), there is a guideline that companies can follow to determine the right amount to allot for online marketing.

Determining your budget

According to a survey by research firm Gartner, on average, companies spend 2.5% of their total revenues on online marketing, and that rate had a 9% increase this year.

Indeed, more brands are shifting their spending from traditional to digital. Consider the companies reported in a research conducted by Forbes. According to the article, Converse now uses a whopping 90% of its spending on digital selling efforts, Lexus uses 50%, and Virgin America uses 70%.

Of course, these figures merely provide a general picture of the current spending trends in digital marketing. To calculate how much your company needs, consider the factors below.

First, see what type of business you’re in. Consumer retail and local service providers typically have a higher annual budget for marketing compared to business-to-business (B2B) companies, who still rely on sources other than the Internet for lead generation.

Second, define your goal and then choose which strategy is best suited to accomplish them. For instance, to generate leads, you need pay-per-click advertising, and to establish your authority and presence in the market, you need inbound marketing services such as search engine optimization.

Find out the costs involved in a specific strategy. Funding for Google paid ads can easily be adjusted depending on your needs, but other areas of marketing on the Internet, such as search engine optimization and social media marketing, need bigger investments in time and money.

Next, you should assess whether the percentage you’re allocating for marketing is the ideal value for your company. To do this, measure the return of investment (ROI) for every marketing initiative implemented. Based on the ROIs that you receive, you’ll know whether to reduce or even double your funds.

Other factors should also be taken into account. Businesses that cater to customers in remote locations may need to invest more in logistics. You should also see how your competition is doing and whether you are ahead or behind the curve.

In summary, how much a business spends on marketing depends on a variety of factors. Taking these into account and testing what works best for you will enable your business to get the most results out of your resources.

Join us on facebook
Open Access BPO 17 hours ago
#CustomerExperience expectations are constantly evolving.
To stay ahead this 2025, your brand must proactively address emerging challenges and capitalize on the latest trends.

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝗲𝗮𝗱𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲 #𝗖𝗫 𝗿𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻?
𝗙𝘂𝘁𝘂𝗿𝗲-𝗽𝗿𝗼𝗼𝗳 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱'𝘀 𝗖𝗫 𝘁𝗼𝗱𝗮𝘆.

Join us as we explore the evolving customer landscape and anticipate their future needs: https://buff.ly/3E1CgIB

----------
Successfully navigating these evolving customer expectations often requires a strategic partnership with a competent outsourcer.

Contact us today to learn more about how Open Access BPO can help your brand deliver exceptional #CX: https://buff.ly/4jkQQep

#WeSpeakYourLanguage
#CustomerService #CallCenterOutsourcing
#OutsourcingCX #CustomerSupport
Open Access BPO 19 hours ago
Customer experiences shouldn't just be good – they should be unforgettable.
Your brand needs to leave a lasting mark on every interaction, turning satisfied customers into loyal advocates.

Want to know how? Read now: https://buff.ly/4g9ptRA

----------
Ready to experience the Open Access Difference?

Connect with our #CustomerExperience experts today at https://buff.ly/4g5teHT.
Let's build a relationship that lasts!

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 4 days ago
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

Good thing there are a lot of ways to ensure a pleasant #CX, such as these: https://buff.ly/40jRZu4

----------
Give your customers the best service they deserve.
Let's plan the best ways you can do that: https://buff.ly/40z6wTW

#WeSpeakYourLanguage
#CustomerService #CSAT #CallCenter
#outsourcing #CustomerSatisfaction
Open Access BPO 6 days ago
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

Here are some tips to minimize shrinkage by optimizing your agents' time and boosting #productivity: https://buff.ly/40iGKlH

----------
Contact us for our tried-and-tested processes to target shrinkage and improve #CustomerExperience: https://buff.ly/4jcIPYV

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
Open Access BPO 6 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

However, the inherent pressures of this demanding role can lead to burnout, significantly impacting the quality of service your brand provides.

Here are key indicators that your #CustomerExperience team may be struggling: https://buff.ly/4jhS8qo

----------
Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/4hbt3vn

#WeSpeakYourLanguage
#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat
Open Access BPO 6 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

But don't despair! A genuine apology can be the key to salvaging a situation and rebuilding trust.

See how a well-crafted apology can transform a negative experience into a positive one on our blog: https://buff.ly/4hf47Du

----------
Empathetic #CustomerService experts are invaluable in navigating these delicate situations.

Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.

Contact us today and let our experts show you the difference: https://buff.ly/4jbJE4b

#WeSpeakYourLanguage
#CallCenter #CX #OutsourcingCallCenter
#CustomerServiceCallCenter