Twitter is teens’ choice of social media networking site for shopping

OABPO Blog Team Published on October 25, 2013
social-media-networking

Twitter emerges as the top social media networking site favored by American teenagers for online shopping, Mashable reports this week.
Among the respondents surveyed by US investment bank Piper Jaffray, 26% said that Twitter is the most important social website when it comes to influencing their purchase decisions, followed by Facebook and Instagram at 23% each.

This data shows a waning interest in Facebook among this particular demographic. According to Piper Jaffray’s April 2013 survey, Facebook’s popularity was at 33% earlier this year. Twitter’s popularity was at a lower value of 30%, but unlike Facebook s, this rate is taking an upward course.
Instagram, meanwhile, is a different case. Although it has failed to nab the top spot, its current popularity among teenagers is higher than its previous score of 16%.

This raises speculation that Instagram might be able to surpass the other two social media networking sites, Twitter and Facebook, as long as it keeps gaining momentum in the same rate.

The report also showed that less than 10% of the respondents chose Tumblr, Google+, and Pinterest. Meanwhile, other social media platforms such as Vine and Snapchat are gaining traction at a 17% popularity share.

Twitter as a shopping destination

This new Piper Jaffray study affirms a previously commissioned survey on Twitter’s influence in commerce, where a high number of respondents said that the microblogging website affects what people buy, which stores to visit, and how they share their purchase decisions during holiday shopping.

Overall, this is good news for Twitter, especially since it plans to venture into e-commerce. It has already appointed its first head of commerce and is working to research on how to successfully integrate shopping with its service.

Bring in more sales profits by outsourcing your social media marketing to Open Access BPO. We have a team of social media experts who can help you engage with online customers and increase your conversion rates.

Join us on facebook
Open Access BPO 3 days ago
#SocialEngineering is a manipulative technique that uses psychological tactics to deceive individuals into revealing confidential information or taking actions they wouldn't typically do.

And #CallCenter agents are among the favorite social engineering targets.

Here are potential #SocialEngineering techniques that could leave you a sitting duck for cross-channel fraud: https://buff.ly/45XxFjJ

----------
Learn about our rigorous #DataProtection policies and #DataSecurity compliance:
https://buff.ly/44ZrTN9

Partner with a #CallCenter with secure solutions to keep you and your customers' data safe: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 3 days ago
Promote cultural competence in your multilingual team by injecting culture education in your workplace's communication approach, team building, time management, and holiday observance.

But why should you even do this? Here's why: https://buff.ly/3LwSOJl

----------
For your global customers, only trust in a multilingual industry expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#diversity #inclusion #CulturalDiversity
#CX #EmployeeManagement #DiversityManagement
Open Access BPO 4 days ago
It's clear that #ecommerce fraud is a growing concern, and the fact that many companies are at a loss at #fraud prevention is making this problem even worse.
What makes fraud detection and management difficult?

To deal with this, outsourcing companies also offer content-focused fraud protection services.

Read more: https://www.openaccessbpo.com/blog/growing-fraud-problem-plaguing-ecommerce/

----------
For secure outsourcing solutions that protect your data: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 4 days ago
๐—ง๐—ต๐—ฒ ๐—–๐—”๐—Ÿ๐—  ๐—”๐—ก๐—— ๐—–๐—ข๐—Ÿ๐—Ÿ๐—˜๐—–๐—ง๐—˜๐—— ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ

Engagements with the Calm and Collected Customer may seem smooth, but they tend to keep their emotions in check.

As a result, it may be challenging to gauge their level of satisfaction or sense or if there are any underlying frustrations.

They may not readily express their concerns or needs, so actively engage in proactive questioning and attentive listening.

Ask open-ended questions to encourage them to share more about their needs and concerns.

Use their input to provide a personalized customer experience that aligns with their goals
Show that you understand their situation and are there to support them. Reassure them theyโ€™re in good hands with your brand.

.
.
.
.
.
Read more:
4 ๐‘ช๐’๐’Ž๐’Ž๐’–๐’๐’Š๐’„๐’‚๐’•๐’Š๐’๐’ ๐‘บ๐’•๐’š๐’๐’†๐’” ๐‘ป๐’š๐’‘๐’Š๐’„๐’‚๐’ ๐‘จ๐’Ž๐’๐’๐’ˆ ๐‘ช๐’–๐’”๐’•๐’๐’Ž๐’†๐’“๐’”
https://buff.ly/46mG93t

---------
Open Access BPO knows your customers and we understand their needs.
For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction #CX
Open Access BPO 4 days ago
๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฎ๐˜๐˜๐—ฒ๐—ฟ๐˜€ ๐—ถ๐—ป #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on when evaluating your #CallCenter partner's performance:
https://buff.ly/3Znm7E1

โ€”โ€”โ€”โ€”โ€”
Ensure #CSAT with every customer interaction. Upgrade your #CX today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO 6 days ago
Companies can survive from an onslaught of business disasters, but once employees quit in droves, it can be difficult to recover.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐˜๐—ต๐—ฒ ๐˜๐—ผ๐—ฝ ๐Ÿฑ ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐—ณ๐—ผ๐—ฟ๐—ฐ๐—ฒ #๐—–๐—ฎ๐—น๐—น๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜๐˜€ ๐˜๐—ผ ๐—พ๐˜‚๐—ถ๐˜ ๐—ณ๐—ผ๐—ฟ ๐—ด๐—ผ๐—ผ๐—ฑ: https://buff.ly/3RsiACi

----------
For flexible #outsourcing solutions to match your operational goals, schedules, and budgets: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO