Malaysian outsourcing revenues expected to double

OABPO Blog Team Published on October 24, 2013
outsourcing-

The Malaysian BPO sector is seeing a major increase in its revenue, doubling last year s $1.7 billion to $3.4 billion by 2017, Outsourcing Malaysia (OM) chairman David Wong foresees.
This growth has made Malaysia one of the most attractive countries in the Asia Pacific region as an outsource hub for many local as well as multinational companies,” Wong declared in the Asia Pacific Outsourcing Summit 2013 in Nusajaya.
Wong s vision is in line with OM s initiative to develop Malaysia into one of the biggest global outsource centers. The country s infrastructure availability currently ranks 32nd among all back office source nations. Malaysia s high Internet penetration also makes it a better choice than big player India, implied Wong.
As more multinational companies set up headquarters in Singapore, the OM chairman further sees back office boost in Malaysia. The two countries proximity and strong political partnership hold this idea true.
Despite the foreseen growth, Malaysia’s conduciveness as an outsourcing destination still needs to be paired with a strong workforce. To do this, Wong said that local outsourcers need to make the shift from entry-level BPO to specialized markets such as healthcare, finance, and logistics.
Open Access BPO offers back office services to different businesses across the globe. Know more about us on our website or on Google+.
 
 

Join us on facebook
Open Access BPO 3 days ago
Brands will face both opportunities and challenges as they navigate the complexities of meeting customer expectations in a rapidly changing environment.

๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฝ๐—ฟ๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐˜๐—ถ๐—บ๐—ฒ๐˜€ ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ?

๐—Ÿ๐—ฒ๐˜'๐˜€ ๐˜๐—ฎ๐—ธ๐—ฒ ๐—ฎ ๐—น๐—ผ๐—ผ๐—ธ ๐—ฎ๐˜ ๐˜๐—ต๐—ฒ ๐˜๐—ฟ๐—ฒ๐—ป๐—ฑ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ต๐—ผ๐˜‚๐—น๐—ฑ ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ๐—น๐˜† ๐—ฒ๐—บ๐—ฏ๐—ฟ๐—ฎ๐—ฐ๐—ฒ ๐˜๐—ต๐—ถ๐˜€ ๐˜†๐—ฒ๐—ฎ๐—ฟ.

----------
Ready to elevate your efficiency and focus on what you do best?
Outsource your #CustomerExperience for streamlined success.

Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CSat #CX
#OutsourcingCustomerService
Open Access BPO 3 days ago
๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฎ๐˜๐˜๐—ฒ๐—ฟ๐˜€ ๐—ถ๐—ป #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on to score your #CallCenter partner's performance: https://buff.ly/3whUbqq

----------
Let us worry about enhancing #CX for your brand so you don't have to.

Talk to us and let our outsourcing experts build a #CustomerSupport team for your business: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 4 days ago
There's nothing quite like quality #CustomerSupport for keeping consumers satisfied and loyal to a brand.

Captivate your customers and ensure brand loyalty with these #CustomerRetention tips: https://buff.ly/3wuq5QA

----------
Empower #CustomerSatisfaction with our #CustomerExperience business solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 4 days ago
๐’๐จ๐œ๐ข๐š๐ฅ ๐ž๐ง๐ ๐ข๐ง๐ž๐ž๐ซ๐ข๐ง๐  ๐ข๐ง๐ฏ๐จ๐ฅ๐ฏ๐ž๐ฌ ๐ฎ๐ฌ๐ข๐ง๐  ๐ฉ๐ฌ๐ฒ๐œ๐ก๐จ๐ฅ๐จ๐ ๐ฒ ๐ญ๐จ ๐ญ๐ซ๐ข๐œ๐ค ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ข๐ง๐ญ๐จ ๐ฌ๐ก๐š๐ซ๐ข๐ง๐  ๐œ๐จ๐ง๐Ÿ๐ข๐๐ž๐ง๐ญ๐ข๐š๐ฅ ๐ข๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง.

#CallCenters are common targets for these tactics, aimed at infiltrating a brand's sensitive information and protected strategies.

Here are potential #SocialEngineering techniques that can make you vulnerable to fraud: https://buff.ly/48pFzCX

----------

Partner with a #CallCenter with secure solutions to keep you and your customers' data safe: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #DataSecurity
#FraudDetection #InfoSec
Open Access BPO 5 days ago
It's crucial to meet your customers' expectations, but sometimes unforeseen circumstances can get in the way.

Here's a quick guide on how to handle those challenging moments and come out stronger with our #CustomerSupport strategy: https://buff.ly/42JjRZa

----------
Let's turn mishaps into opportunities: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #CX #CSat
Open Access BPO 5 days ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happyโ€”and keeping them that wayโ€”has become an even more demanding task: https://buff.ly/49c1dvz

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO