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The need for content moderation

The growing volume of user-generated content (UGC) exposes a website to risks, consequently demanding the need for content moderation. This applies to all forms of UGCs – short and long texts, multimedia such as videos and images, and other formats such as opinion polls. Moderating online content is particularly crucial for corporate and affiliated websites, […]

Case studies on the need for social fraud support

Recent events involving TripAdvisor and Edmunds.com are proof that there is a clear need for social fraud support and other cautionary measures to filter out fake accounts and reviews. Once created only by authentic customers, online reviews are being used by certain corporate entities to post fraudulent content with the goal of luring potential customers […]

5 Factors that matter when choosing outsourcing service providers in the Philippines

As the US continues to recover from the past years’ economic downturn, global companies of all sizes are realizing the true value of having their crucial processes outsourced to the Philippines. Deciding to entrust your business’ processes to a third-party company is one thing, actually jumping aboard the outsourcing train is another. If you want […]

Outsource to the Philippines: Seeking out outside experts for blog management

Blogs and social media platforms offer great opportunities for companies to reach out to their potential customers. To ensure their success, many companies are choosing to outsource to the Philippines service providers. Corporate blogs reel in a significant percentage of visitors to the company s official website, which results in promotion and even sales conversion. In fact, […]

Healthcare Outsourcing to the Philippines: PhilHealth eClaims to provide more jobs for professionals

The launch of the electronic claims (eClaims) program by the Philippine Health Insurance Corporation (PhilHealth) is set to reinforce the status of healthcare outsourcing in the Philippines, and provide more employment opportunities for unemployed health professionals, according to healthcare authorities during this month s National Telehealth Symposium. In an interview, Health Secretary Enrique Ona expressed […]

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Open Access BPO
Open Access BPO1 day ago
CCAP is a non-profit association made up of the top call centers in the Philippines.

As its newest member, Open Access BPO is looking forward to helping the local #BPO industry advance in the global scene.

Read more: https://buff.ly/3wOs1yW

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Open Access BPO
Open Access BPO4 days ago
Don't let unmoderated user-generated content harm your brand's reputation.

See how #PhotoModeration can help your brand maintain quality and order in your online community: https://buff.ly/3cQAxoR

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Open Access BPO
Open Access BPO5 days ago
Open Access BPO is honored to be the newest member of the Contact Center Association of the Philippines - CCAP.

We support the organization's initiatives to drive industry innovation and elevate service quality among Philippine-based contact centers.

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Open Access BPO
Open Access BPO6 days ago
"We look forward to working with the Contact Center Association of the Philippines - CCAP and other players in the local sector to champion the Filipino contact center industry in the international arena." - Joy Sebastian, Open Access BPO's Global Vice President

View the full story: https://buff.ly/2TykIwo

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Open Access BPO
Open Access BPO6 days ago
Outsourcing your #DataManagement to #offshore hubs like the Philippines or India will save you money and time. But is your data safe?

Here's how seasoned outsourcing providers ensure data security: https://buff.ly/3gsPbVR

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Open Access BPO
Open Access BPO1 week ago
Tailor your #CustomerCare strategy according to your customers' needs.

Here are the four different kinds of shoppers and the #CustomerSupport approach they prefer: https://buff.ly/3xpzHqW

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