Customer support outsourcing is becoming increasingly popular among various businesses, though it doesn’t mean that every company needs it. How do you know when you need to outsource your tech support functions or just keep it in-house? It s no easy decision, so you need to look at these factors before giving outsourcing a go: […]
Two giant US companies have recently established offices in the Philippines, giving back office outsourcing job opportunities to Filipino college graduates. Sun Star reports that insurance organization American International Group Inc (AIG) and bank holding company Capital One Financial Corp have set up offices in Filinvest Corporate City, Alabang, Muntinlupa City. Pasig City Representative Roman […]
There are many reasons brands are outsourcing their customer service to countries such as the Philippines. One of these is to enhance the quality of their call center operations and increase customer satisfaction. This encourages positive word-of-mouth, which is essential in boosting a company’s marketing efforts. How valuable is word-of-mouth It is often said that […]
Customer support is an integral service provided by companies and manufacturers to assist their consumers. In this age, it’s common for these businesses to opt for outsourced customer support solutions from offshore service providers. When done correctly, outsourcing is one smart and cost-effective business option that can greatly benefit companies. On the other hand, it […]
There is “nothing stopping” the country’s economy from sustaining a 7% growth this year and next, local analysts say. The BPO industry in the Philippines is one of the major drivers of this growth.
One of the most critical factors when outsourcing telemarketing is ensuring that the offshore provider’s goal for the campaign is consistent with yours. This starts from selecting the right provider to being deeply involved in the outsourced operations by monitoring and supervising the on-going campaigns. Sharing a goal The first step is to choose an […]
Creating a captive center and outsourcing to a business process outsourcing (BPO) call center both offer cost reduction. But which one is a better choice? Generally, captive outsourcing has an advantage in terms of security and authority, while third-party outsourcing offers greater value in price and specialized industry knowledge. Captive vs third-party outsourcing Unlike today’s […]
A powerful earthquake struck Central Visayas last Tuesday, halting operations of business process outsourcing (BPO) firms in Cebu and Bohol for a few hours and temporarily affecting clients outsourcing to the Philippines.
To establish themselves and thrive in a challenging industry, small businesses need to focus on their core offerings, and not spend too many resources on back office operations. This is why most small businesses are opting to outsource to offshore service providers. While outsourcing may have numerous benefits, it also has drawbacks. Here’s a short […]