The 411 on Technical Support

Technical support refers to a broad spectrum of services provided by companies, particularly those that offer mechanical and electronic products. Contrary to other customer support services that involve product customization and billing inquiries, technical support caters to specific problems that pertain to items that could range from software and hardware to mobile phones and other […]

Philippine outsourcing angled towards data analytics

The Philippine outsourcing industry is mostly populated by the Information Technology-Business Process Outsourcing (IT-BPO) and Healthcare Information Management sectors, as well as the more popular call center functions in terms of customer service, technical support, and e-commerce services. Yet it seems that industry leaders are looking towards expanding the industry s reach.

How a professional digital marketing team can help you

Digital marketing is a far cry from traditional marketing. It does away with traditional marketing roles and targets diverse audiences. Gone are the fancy gimmicks that would have potential customers flock to your marketing stunts by the hundreds. Instead, the competition has heated up to the point that you need to provide well-written and compelling […]

Striking gold with rich media

Rich media is quickly becoming the weapon of choice of most advertising firms. An advertisement is the same as all the others, you may think. However, don’t be too quick to dismiss rich media as just the latest trend in the advertising and marketing scenes. This type of content has the ability to separate the […]

Ready, set, go! MindDrive uses social media as fuel for an electric car

The next time you scoff at your social media notifications and label such as nuisances, think again. You could be throwing away valuable fuel. Fuel – from social interaction? Your skepticism is understandable, considering that this is the first time something of this nature was even attempted. Yet such is the case for 30 kids […]

Open Access BPO
Open Access BPO6 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company:

Open Access BPO
Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO4 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team:

Open Access BPO
Open Access BPO5 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum:

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO5 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints!

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
Open Access BPO
Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: