Many call center services rely on lead qualification. Here’s why you should not take this service for granted. Lead generation and qualification are two common business process outsourcing (BPO) services that should go hand-in-hand. While lead generation builds interest about your products, lead qualification feeds on this interest and prepares clients for a potential sales […]
While it is common for companies to tap outsourcing in order to maximize their potential in the dynamic business scene, one visionary took the challenge further and tapped not foreigners nor onshore service providers. Instead, he turned to the Indians—native American Indians, that is. Offering diversity-driven outsourcing solutions Accenture Managing Director Randy Willis, a Native American, […]
Undeniably, outsourcing to the Philippines offers countless opportunities for a majority of businesses. The country’s outsourcing industry encompasses diverse industries, particularly the IT-Business Process Outsourcing (BPO) and Health Information Management (HIM) sectors. In fact, the local BPO industry clocked in $12 million for 2012 with the hopes of increasing the revenue to $15 million by […]
Telemarketing in the Philippines is among the most dominant facets of the country’s business process outsourcing (BPO) industry, often ranked next to the IT-BPO and Health Information Management (HIM) sectors. Given its prevalence in the market, it only makes sense that its terms and services are often mistaken for another. Below are the basics of […]
Technical support refers to a broad spectrum of services provided by companies, particularly those that offer mechanical and electronic products. Contrary to other customer support services that involve product customization and billing inquiries, technical support caters to specific problems that pertain to items that could range from software and hardware to mobile phones and other […]
The Philippine outsourcing industry is mostly populated by the Information Technology-Business Process Outsourcing (IT-BPO) and Healthcare Information Management sectors, as well as the more popular call center functions in terms of customer service, technical support, and e-commerce services. Yet it seems that industry leaders are looking towards expanding the industry s reach.
Despite global economic challenges, outsourcing to the Philippines continues to thrive. With a new organization at play, it seems that foreign investors may just be more interested in pursuing the Philippines as their preferred outsourcing destination.
Digital marketing is a far cry from traditional marketing. It does away with traditional marketing roles and targets diverse audiences. Gone are the fancy gimmicks that would have potential customers flock to your marketing stunts by the hundreds. Instead, the competition has heated up to the point that you need to provide well-written and compelling […]
Rich media is quickly becoming the weapon of choice of most advertising firms. An advertisement is the same as all the others, you may think. However, don’t be too quick to dismiss rich media as just the latest trend in the advertising and marketing scenes. This type of content has the ability to separate the […]
