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App Review: Zappix, scores one for customer service

Many consumers find themselves clutching the phone for hours on end just to have a customer service representative attend to their calls. Does this sound familiar? If you’ve had enough of waiting for a call center agent to pick up your call, then download Zappix for a refreshing way of airing your consumer woes. A […]

DOST’s ‘Career Talk’ tackles Philippine outsourcing

The Department of Science and Technology-Information and Communications Technology Office (DOST-ICT) proves yet again that Philippine outsourcing is growing into diverse proportions. Take a sneak peak at the upcoming ‘Career Talk.’ This year’s Philippine Expo Science, in observance with DOST’s National Science and Technology Week, will be held on July 23 to 27 at the […]

Why you need customer service

Customer service is one of the most important aspects of businesses. Lee Resource Inc. says that 91% of unsatisfied customers will tell 9 to 15 people about their negative experience. If the experience was particularly difficult, then 13% of unhappy customers will tell more than 20 people about their ordeals. With a lot riding on these […]

Non-voice solutions in the BPO industry

A successful business process outsourcing (BPO) firm should provide more than the standard call center services : non-voice solutions play a major role in ensuring back office productivity and operations are appropriately addressed. Non-voice solutions: Essential business needs The term non-voice refers to a banner of services that provides support to a company s primary […]

Advancing Your Career: Outsourcing in Australia

Outsourcing in Australia took a different turn as Aussies are now realizing the potentials of the business practice. As the global competition heats up, many entry level Australians would rather strengthen their careers than do menial tasks around the office. Similarly, seasoned business persons would rather focus on their strengths than to perform auxiliary jobs […]

Customer Service 101: How to please your customers

Aside from strong leadership, reliable methodologies, and loyal customers, companies need a steadfast clientele that will support them continuously. While these are attainable through time and practice, a dedicated client list is something most, if not all, businesses have less control over than they would like. Consequently, companies need a customer service provider that can […]

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Open Access BPO
Open Access BPO8 hours ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage