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DOST’s ‘Career Talk’ tackles Philippine outsourcing

The Department of Science and Technology-Information and Communications Technology Office (DOST-ICT) proves yet again that Philippine outsourcing is growing into diverse proportions. Take a sneak peak at the upcoming ‘Career Talk.’ This year’s Philippine Expo Science, in observance with DOST’s National Science and Technology Week, will be held on July 23 to 27 at the […]

Why you need customer service

Customer service is one of the most important aspects of businesses. Lee Resource Inc. says that 91% of unsatisfied customers will tell 9 to 15 people about their negative experience. If the experience was particularly difficult, then 13% of unhappy customers will tell more than 20 people about their ordeals. With a lot riding on these […]

Non-voice solutions in the BPO industry

A successful business process outsourcing (BPO) firm should provide more than the standard call center services : non-voice solutions play a major role in ensuring back office productivity and operations are appropriately addressed. Non-voice solutions: Essential business needs The term non-voice refers to a banner of services that provides support to a company s primary […]

Advancing Your Career: Outsourcing in Australia

Outsourcing in Australia took a different turn as Aussies are now realizing the potentials of the business practice. As the global competition heats up, many entry level Australians would rather strengthen their careers than do menial tasks around the office. Similarly, seasoned business persons would rather focus on their strengths than to perform auxiliary jobs […]

Customer Service 101: How to please your customers

Aside from strong leadership, reliable methodologies, and loyal customers, companies need a steadfast clientele that will support them continuously. While these are attainable through time and practice, a dedicated client list is something most, if not all, businesses have less control over than they would like. Consequently, companies need a customer service provider that can […]

Outsourcing the blues: A case study of how outsourcing helped the law enforcement industry

The healthcare and Information Technology (IT) industries are no strangers to business process outsourcing (BPO). In fact, these two sectors are huge contributors to the Philippines local economy. The business process also helps companies in a broad spectrum of professions and industries to compete globally with their contemporaries while incurring significant cost reductions and boosting […]

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