Does good inbound customer service cost a lot of money?

OABPO Blog Team Published on October 11, 2013
inbound-customer-service-

Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something that will exceed the expectations of your customers.

Spending for customer service is definitely a worthwhile decision as it will help boost revenues by driving customer retention and enhancing your reputation among prospective clients.

Ramping up service quality

Investments to improve your customer care initiatives come in different forms.
To ensure that you’re easily accessible to your customers, you can extend operations by shifting from regular office hours to 24/7 availability to assist customers who may not be available during the day. Aside from the standard phone and email support, you can also provide additional channels such as social media and live chat.

Just as importantly, you can improve the performance of your inbound customer service representatives with continuous live scenario QA so that they can be more equipped to handle common and advanced customer issues as they occur.

Moreover, technology as well as recruitment and training of more people require additional expenses. The key phrase here is smart spending. According to the Pittsburgh Post-Gazette, you need to balance costs and benefits when it comes to customer service spending. Revenue should be greater than the incremental cost to make for higher profit margins.

Investing in this aspect of your business has many benefits. High quality customer service can assist in marketing through word-of-mouth and lessen operational costs by reducing the volume of customer complaints that a call center handles.

In addition, it makes for happy customers, which leads to repeat sales. According to Forbes, a 10% improvement in customer experience translates into an exponentially increased revenue, so you are guaranteed to rake in higher profits.

Poor customer service costs more

On the flip side, poor inbound customer service may cost your business dearly. According to an infographic by Buffer, 86% of customers quit doing business with a brand after having a bad experience. Moreover, on average, customers share their negative experiences to 16 other people.

This can mean lost sales opportunities and a dent in your brand’s reputation, which may push people away from your brand. You may even have to spend more in damage control and reputation management.

In conclusion

You don’t necessarily have to spend a lot of money for your customer service initiatives. Instead, you need to assess how well your business is doing in this area and make changes as necessary. Your customers will be thankful for this investment, and this, in turn, can reflect on your bottom line.

Join us on facebook
Open Access BPO Yesterday
Today, we celebrate Eid al-Fitr, marking the end of a month of reflection, prayer, and community.

We at Open Access BPO extend our warmest wishes to everyone celebrating.
May this Eid bring you and your loved ones happiness, peace, and prosperity.
We hope you enjoy this special time with family and friends.

Eid Mubarak!

#WeSpeakYourLanguage
#OABPOholidays #EidAlFitr
#EidAlFitr2025
Open Access BPO Yesterday
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 #𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗿𝗲 𝗶𝗻𝘀𝗲𝗽𝗮𝗿𝗮𝗯𝗹𝗲.

These statistics, pooled from various surveys among customers, show why every business needs a team to screen, evaluate, and manage all online content to ensure your brand maintains a good online reputation: https://buff.ly/MpBUNv4

----------
Outsource your #ContentModeration needs to a trusted partner: https://buff.ly/PRIUd8B

#WeSpeakYourLanguage
Open Access BPO 3 days ago
#CustomerLoyalty is a privilege businesses strive to achieve.
𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗱𝗼𝗶𝗻𝗴 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗮𝗻𝘁𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

——————————
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 6 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝘁𝗿𝗮 is essential for bringing this vision to life, as it:

• Communicates the intended #CustomerExperience, fostering clarity and understanding.
• Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

——————————
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing
Open Access BPO 7 days ago
Revolutionize your customer service!
Learn how #improv theater fundamentals with its 𝘺𝘦𝘴, 𝘢𝘯𝘥 principle, can transform #CallCenter interactions into genuine, solution-oriented experiences.

Read all about it and learn how to boost agent adaptability, problem-solving skills, and #CustomerSatisfaction: https://buff.ly/CEbXLoS

——————————
At Open Access BPO, we train our teams to deeply understand customer needs and provide natural, solution-oriented interactions, fostering trust and satisfaction.

Experience the difference of genuine customer connection—click and contact our CX experts at https://buff.ly/027ww7m.

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
#CustomerServiceTips #CX #CSat