Why you should consider outsourcing healthcare services

Why you should consider outsourcing healthcare services

OABPO Blog Team Published on November 18, 2013

outsourcing-medical-assistance
Outsourcing has become an effective solution for the growing healthcare information management (HIM) industry, which owes its continuous growth to the rise in demand for quality care and spiking medical costs.

Along with its growth are challenges that drive healthcare providers to outsource their medical processes. One of which is the increasing pressure to lower health maintenance costs while meeting the government standards in providing medical services. America’s aging population and Asia’s medical tourism are also pull factors that drive businesses to seek outside help for their processes.

If your business is involved in providing medical services, you might be experiencing the same pressures and demands as well. These challenges have made support functions of hospitals and health insurance companies expensive to maintain, so outsourcing can aid you in those areas while you focus on your main duty, which is to give direct care to your patients.

You can outsource back office tasks that are needed in processing and recording patient documents. Among those tasks, transcription and billing might be the most stringent, but they are also the easiest to carry out by IT and call center firms.

female-medical-assistant

Medical transcription

Medical transcription deals with converting medical reports recorded by physicians or other medical professionals from audio to text. These reports are usually for recording and health monitoring purposes, so medical transcriptionists need precise voice recording and playback equipment to carry out their task.

Some hospitals find this area challenging because the report volume and staff availability do not always match. The voice reports may come as an overload for their small in-house personnel, and inversely, they may have too many transcriptionists with too little transcribing to do, which can be hurtful to an organization’s budget.

By subcontracting to an outsourcing firm to address your company’s medical transcription needs, you no longer have to maintain an in-house department or own a typing platform and dictation system. Thus, expenses previously allocated for equipment and people can be devoted to improve your core health services, since transcription-related manpower and facilities would be shouldered by your outsourced service provider.

Medical billing

Medical billing is practiced by healthcare providers to claim payment from a health insurance company for the services they have rendered to the subscribers of the company’s insurance plan.

The billing process can be tedious and prone to errors even if a typical medical bill contains a detailed rundown of all the services and treatments a patient received. Some of the most common billing issues patients face are getting charged for more than the insurance limit, being billed twice for one treatment, being billed for the wrong medicine, and getting unexpected charges. Both medical providers and health insurers can be at fault, as the whole billing process itself is quite complicated. That’s why it would be a great help for providers to trust the complex process to a well-structured system.

Creating medical systems may not be the specialty of hospitals and insurance companies. Thus, they can benefit from outsourced billing experts who can free them from the burden and blame. Outsourcing hubs with a high-performing IT sector would likely be a good fit for the job, but countries with a rich talent pool of medical professionals, like the Philippines, could be a far more ideal choice.

Investing in high quality HIM services is crucial to businesses in the medical field, but the growth of the healthcare service market may come with problems that you should prepare for. Partnering with an outsourcing service provider may be your best bet in giving your customers a high standard of care without the hassles and costs.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
Over a billion people speak variations of the Chinese language worldwide. Brands hoping to enhance their client-consumer relationships with the Chinese market should consider partnering with Open Access BPO’s Xiamen facility. Here's why: https://buff.ly/3bi1ArX

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO8 hours ago
Maximize your business capacity in the Chinese ecommerce market. Read our 5 recommendations to understand this sector's key differences from other consumers around the globe: https://buff.ly/3nvVudf

Open Access offers #multichannel #CX in Mandarin, Cantonese, and Hokkien: https://buff.ly/3md2Hzr

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 day ago
Open Access BPO Taipei specializes in East Asian languages to help your business reach a larger Asian market. Our location employs highly skilled native Mandarin, Cantonese, Japanese, and Korean-speaking professionals. Visit our site learn more about our Taipei campus and to contact us: https://buff.ly/3ntAF26

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO2 days ago
Generally known as the language of love (and diplomacy), French is one of the most important business languages your multinational company needs to support. It lets you reach 300 million speakers around the world.

Here are the top languages businesses must offer to remain competitive in international markets: https://buff.ly/3vOzzSA

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://buff.ly/3pGZElc

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Partnering with Open Access BPO’s Davao site puts highly skilled professionals in your brand's frontline. This campus in the Philippines also serves as our backup site for providing uninterrupted #customerservice and #backoffice solutions for your English-speaking customers. Get to know our Davao operations: https://buff.ly/3m6roOk

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO5 days ago
Open Access BPO's Las Vegas office is moving to new location as it starts to expand its operations with on-site managed #onshoring programs, a support campaign for a healthcare provider. https://buff.ly/3b1jK1e

Experience the Open Access BPO Difference with high-quality #CustomerSupport and #ContentModeration in over 30 languages. https://buff.ly/3ps8VNV

#WeSpeakYourLanguage #MultilingualCallCenter #outsourcing
Do NOT follow this link or you will be banned from the site!