Cultural diversity plays a big role in bilingual call centers. Within the company, employees are largely diverse since most of them come from different cultural groups. But aside from this diversity, bilingual agents constantly receive calls from customers who come from different countries and cultures. For outsourced contact center agents, the challenge is to talk […]
Open Access BPO had a full and busy year that made way for plenty of opportunities. For the Philippine multilingual call center, 2015 was the year to assert its world-class capabilities and increase connections between brands and customers in different parts of the world. This year, business expansions took center stage and emphasized the company’s […]
Customer experience sets the standard and direction that your brand s customer support must take. It doesn t matter what industry your business is in. If you fail to satisfy the demands of your target market, you won t be able to rise above the competition and create a brand that people would trust.
The holiday spirit is in the air, and everybody wants to make the most of their vacation. But B2B marketers can t let this season dampen their zest for lead generation. Every year brings new challenges that could keep B2B marketing pros away from growing their list of potential clients. We bring you a brief […]
With digital marketing seen as a highly volatile industry, we all can t help but wonder how it will change in 2016. After mobile and social media largely dominated this year, what should marketers expect next?
Internet users nowadays are after only three things from the media they consume: speed, instant gratification, and value. It then follows that marketers should start creating fresh, easy-to-digest content especially now that humans attention span plummeted to an all-time low of eight seconds. This, essentially, is the reason behind the rise of snackable content. […]
If someone asks you if they should build a website for their business, I m sure you d respond with a resounding “Of course!” without even thinking about it for a second. But if someone solicits your advice on whether they should start developing a mobile app, you ll probably take a step back and […]
Contact center companies without a good grasp of emerging tech trends and how they operate will find themselves in shambles if they don’t step up. To determine the best way to move forward and thrive in the industry, call center firms must be agile and responsive to the changing expectations of their customers.
In a world where new forms of technology are being introduced at an unbelievable pace, new cyber security threats are also rapidly taking shape. Every data-driven trend comes with vulnerabilities that, if left unchecked and unprotected, can cause great damage.
