There can be many reasons why customers lose their trust in a brand. Poor service, not being able to deliver on the initial promise, and failing to listen to customers are just some of the many factors that can lead to a crisis. Gaining customers trust is challenging, but winning back their favor after a […]
![[Infographic] An entrepreneur’s guide to successful investing in Taiwan](https://www.openaccessbpo.com/wp-content/uploads/2015/10/Taiwan-outsourcing-investments-768x189.jpg)
Taiwan’s doors are wide open for investors from all parts of the world. Its business-friendly policies, close ties with powerful industries such as China, and strategic location continue to capture the attention of global entrepreneurs. As you start your journey in this fast-progressing market, you’ll be finding plenty of opportunities to expand your existing entrepreneurial […]
Marketing technology refers to the range of devices and software that play a crucial function in helping businesses navigate the digital ecosystem. They’re the necessary tools that link brands with their customers, facilitating the way they connect with one another. Without the right gadgets and interface, enterprises wouldn t be able to survive in this […]
When social technology specialist Chris Messina invented the hashtag, he probably didn’t know that it would evolve as a staple component of almost every tweet and status update. He originally intended to use the hash sign to “tag” social groups in a particular tweet or message. That way, there ll be less confusion during online […]
Customer reviews play two contrasting roles: they can either create a buzz around your brand or kill everyone else s interest in your products. Naturally, we all prefer the former, but it s impossible to avoid receiving negative feedback. You can channel all your efforts into pleasing customers, but there will always be a couple […]
No one can deny the ingenuity of the world’s top video game developers. Whether we identify as gamers or not, what we’re seeing is an unparalleled unfolding of a successful industry. In the past decades, this pocket of the entertainment sector has been nothing but progressive despite the very specific niche it targets.
Up to 1.2 million Filipinos are expected to be directly employed by business process outsourcing (BPO) companies this December 2015, according to the latest forecast of the IT and Business Process Association of the Philippines (IBPAP).
Leadership trainer Mitesh Khatri, who has worked with more than 150 multinational companies, believes that every person has the same potential to be an extraordinary leader. But we can t help but ask, “Why do some people seem ordinary while others exhibit an astounding capability for leadership?”
Do you think “innovation” is an overused word? We hear it everywhere, all the time. In education, it’s a word people use to refer to new technology. In business, it’s being thrown around casually—as though we all understand what it means. But do we really?
