When social technology specialist Chris Messina invented the hashtag, he probably didn’t know that it would evolve as a staple component of almost every tweet and status update. He originally intended to use the hash sign to “tag” social groups in a particular tweet or message. That way, there ll be less confusion during online […]
Customer reviews play two contrasting roles: they can either create a buzz around your brand or kill everyone else s interest in your products. Naturally, we all prefer the former, but it s impossible to avoid receiving negative feedback. You can channel all your efforts into pleasing customers, but there will always be a couple […]
No one can deny the ingenuity of the world’s top video game developers. Whether we identify as gamers or not, what we’re seeing is an unparalleled unfolding of a successful industry. In the past decades, this pocket of the entertainment sector has been nothing but progressive despite the very specific niche it targets.
Up to 1.2 million Filipinos are expected to be directly employed by business process outsourcing (BPO) companies this December 2015, according to the latest forecast of the IT and Business Process Association of the Philippines (IBPAP).
Leadership trainer Mitesh Khatri, who has worked with more than 150 multinational companies, believes that every person has the same potential to be an extraordinary leader. But we can t help but ask, “Why do some people seem ordinary while others exhibit an astounding capability for leadership?”
Do you think “innovation” is an overused word? We hear it everywhere, all the time. In education, it’s a word people use to refer to new technology. In business, it’s being thrown around casually—as though we all understand what it means. But do we really?
The concept of customer care constantly evolves over time. For each phase of growth in the service sector, brands strive to come up with new approaches to respond to shifting customer needs. But has this fast pace of evolution caused us to lose sight of what customer service really means?
If you want to maximize content marketing for your brand, you should pay attention not just on what you write about but also on how you write it. Interesting topics might get readers to click on your posts, but they can abandon your business website just as quickly if your articles are not formatted to […]
With personalized customer service becoming a necessity to stand out in today’s competitive industry, does automation still have a place within enterprises? Both approaches have their advantages, and it seems that process automation has found its role in executing manual tasks. Perhaps, this is the answer to contact managers long-existing dilemma of delivering the best […]
