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How agents’ soft skills impact customer care success

A set of defined technical skills is every professional’s ticket into the outsourcing industry. If your employees possess the hard skills needed to execute their tasks, your team will be in good hands, but only for an indefinite period. If your goal is to find indispensable team members, expertise should only be your second consideration. […]

How upselling can level up your customer care strategy

Upselling falls under the wide spectrum of sales strategies that aim to boost your profit, lessen costs, and satisfy customers needs. The goal is simple: expand your sales either by increasing the number of items sold or by encouraging customers to upgrade the packages they availed.

5 Ways your customer support team can reduce high call volume

Do you sometimes feel that many of the calls you get from customers are a little unnecessary? Your agents may often encounter callers who repeatedly ask for the same information over and over, while others simply don t know how else they could access the data they need using other means. These types of calls […]

How outsourcing live chat support helps cut operating costs

No matter how complicated the business industry may seem, entrepreneurial success still boils down to the basics. To keep a business running, you should earn more than you spend. It won t matter if you have the best products and services if you spend too much on your day-to-day operations.

A beginner’s guide to beating the 4 challenges of digital marketing

The world of online marketing possesses many challenges to most marketers regardless of their industry. It s easy to get lost in a realm where change is constant and marketing techniques and tools can easily become outdated. Fortunately, the obstacles confronted by every emerging digital marketer have already been faced and overcome by those before […]

5 Ways to add value to your customer support services

The first step in providing a value-added customer support is knowing what s important to your customers. Your market may come from similar backgrounds, but their needs and preferences are highly specialized. Depending on their personalities or knowledge, some customers may be practical, information-driven buyers while others may make purchases based on a mere sudden […]

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Open Access BPO
Open Access BPO9 hours ago
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Open Access BPO18 hours ago
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Open Access BPO2 days ago
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Open Access BPO3 days ago
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Open Access BPO4 days ago
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Open Access BPO
Open Access BPO1 week ago
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