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Instagram advertising tips for digitally competitive enterprises

According to eMarketer’s recent forecast, revenues from Instagram s mobile ads may reach $2.81 billion two years from now, surpassing Google and Twitter. If this prediction comes true, the photo-driven social network site can soon become the next mobile marketing giant. Naturally, this will call for new digital marketing strategies from online businesses who seek […]

Outsourcing contracts: A guide to starting your business deal

Outsourcing contracts protect both business owners and call centers from all unfavorable situations that may arise during a partnership. At the same time, it serves as the official document that details what both parties should expect from an ongoing deal. In other words, it guides the whole professional relationship formed by two firms who both […]

Why your customer experience strategy must integrate SEO

How far can search engine optimization (SEO) take your business? More and more entrepreneurs are relying on web search optimization to cut through the digital noise. Indeed, ranking highly among Google s search results increases website traffic, as top pages generate the most clicks and the widest readership. This, therefore, aids in generating leads and […]

The 3 types of call center knowledge that trigger organizational growth

In an information-driven industry, knowledge tends to accumulate rapidly and in gigantic volulmes. Every single document, media content, or phone call is now measured in terms of bytes, and high-tech facilities allow companies to store these data. Eventually, this leads to a massive information generation that may get out of hand if not correctly handled.

Expand your business by going beyond your core services

At some point during your entrepreneurial journey, you ve probably entertained the thought of expanding your business. And you re not alone. Diversification is probably the top priority of most enterprises today, and it may be the key in securing your spot in the market while generating higher revenues. But when is the best time […]

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

1. Speak your customer’s language
2. Call back when you say you will
3. Say “please” and “thank you”

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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
An agile #CallCenter can turn interactions in the most competitive industries into long-lasting relationships. This allows brands, especially #startups, to meet the rapidly changing demands of their market.

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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO1 week ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

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