A set of defined technical skills is every professional’s ticket into the outsourcing industry. If your employees possess the hard skills needed to execute their tasks, your team will be in good hands, but only for an indefinite period. If your goal is to find indispensable team members, expertise should only be your second consideration. […]
Upselling falls under the wide spectrum of sales strategies that aim to boost your profit, lessen costs, and satisfy customers needs. The goal is simple: expand your sales either by increasing the number of items sold or by encouraging customers to upgrade the packages they availed.
Do you sometimes feel that many of the calls you get from customers are a little unnecessary? Your agents may often encounter callers who repeatedly ask for the same information over and over, while others simply don t know how else they could access the data they need using other means. These types of calls […]
No matter how complicated the business industry may seem, entrepreneurial success still boils down to the basics: to keep a business running, you should earn more than you spend. It won’t matter if you have the best products and services if you spend too much on your day-to-day operations. This is what makes live chat […]
The world of online marketing possesses many challenges to most marketers regardless of their industry. It s easy to get lost in a realm where change is constant and marketing techniques and tools can easily become outdated. Fortunately, the obstacles confronted by every emerging digital marketer have already been faced and overcome by those before […]
Your brand needs to continuously adapt its customer support services, and adding value to it is an important step to achieve your goal. Customer support has become a pivotal element that can either propel a company towards growth or hinder its progress. In other words, providing value-added customer support services is an absolute must. Today, […]
The Philippines is outshining its neighboring countries’ financial and market performance amid the looming threat of escalating sell-offs and falling manufacturing business that Southeast Asia is facing. Its economy expanded by 5.7% in the previous quarter according to a Bloomberg survey, a noteworthy leap from the 5.2% growth rate seen in the first three months […]
Do you know that, on average, a marketing email gets forwarded only once for every 370 times it’s been read? Your quick solution to this low forwarding rate might be to gather more subscribers in hopes of widening your reach. But there’s a more sustainable alternative to this, and it lies not in the length […]
Social media groups are organized virtual spaces where users “meet” to talk about ideas, gather feedback, or share links. Like formally established groups, they have administrators who run the site while moderating submitted content to ensure that they adhere to the pre-established regulations. Most groups are formed around a common theme, which is often based […]