Social media groups are organized virtual spaces where users “meet” to talk about ideas, gather feedback, or share links. Like formally established groups, they have administrators who run the site while moderating submitted content to ensure that they adhere to the pre-established regulations. Most groups are formed around a common theme, which is often based […]
According to eMarketer’s recent forecast, revenues from Instagram s mobile ads may reach $2.81 billion two years from now, surpassing Google and Twitter. If this prediction comes true, the photo-driven social network site can soon become the next mobile marketing giant. Naturally, this will call for new digital marketing strategies from online businesses who seek […]
Outsourcing contracts protect both business owners and call centers from all unfavorable situations that may arise during a partnership. At the same time, it serves as the official document that details what both parties should expect from an ongoing deal. In other words, it guides the whole professional relationship formed by two firms […]
A high SEO ranking can be really impactful for your brand, so why not impart it into your customer experience strategy? Having a well-crafted customer experience strategy is vital for businesses looking to thrive, especially in the digital realm. However, a successful strategy must go beyond providing exceptional service and memorable interactions. It should also […]
In an information-driven industry, knowledge tends to accumulate rapidly and in gigantic volulmes. Every single document, media content, or phone call is now measured in terms of bytes, and high-tech facilities allow companies to store these data. Eventually, this leads to a massive information generation that may get out of hand if not correctly handled.
At some point during your entrepreneurial journey, you ve probably entertained the thought of expanding your business. And you re not alone. Diversification is probably the top priority of most enterprises today, and it may be the key in securing your spot in the market while generating higher revenues. But when is the best time […]
Open Access BPO highlights market flexibility and global competitiveness in its official launch in Davao City yesterday, August 11. The multilingual call center, which now offers customer support in 25 languages, believes that expanding to Davao would translate into a huge market advantage. Davao City has recently been branded as the country’s top Next Wave […]
![[Infographic] Meet the next Philippine outsourcing giant: Davao City](https://www.openaccessbpo.com/wp-content/uploads/Davao_Infographics1-768x2530.jpg)
Davao City, the upcoming prime spot for Philippine outsourcing, has been making rounds in the IT-BPO sector lately. Its recent feat of becoming the country s safest city helped push its economic frontiers forward. And now, it has overtaken several Philippine cities to become one of the most preferred business locations in the world.
There’s nothing more fulfilling to a contact center manager than having highly-skilled, knowledgeable, and naturally motivated agents who can resolve almost any type of customer concern. Having a reliable workforce, as manifested by solid product knowledge and exemplary customer support skills, is a sign that your call center training strategies are effective.
