If you re going to ask modern brands about their favorite digital marketing tool, video and email can come up as an easy answer because of the high customer engagement and conversion rates they could reap out of these tools. Email is virtually free and capable of reaching vast audiences with just a click, while […]
We recently rounded up sentiments that customers everywhere want brands to know in order to serve them really well. Inferring that excellent customer service begins by listening to the voice of the customer, the post listed statements that sum up how people prefer assistance and service to be delivered to them. Now, we give you […]
Meetings are a necessary evil. Holding one is oftentimes not something to get excited about, but it’s something that everyone involved has to attend. But what is it about meetings that make them such a drag to many despite their importance to the development of the workforce, the service they deliver, and the business as […]
Like every business process, customer service is governed by fundamentals that enable brands to deliver excellent assistance and support to their marker. The ultimate mantra is to make the customers happy, but there are specific rules that you must keep in mind in order to satisfy the public, regardless of the industry you belong in. […]
If you deliver customer service via social platforms, time is probably of utmost importance to you. People use social customer service for its convenience and speed, so they expect businesses to give instant replies and take swift action on the web. Online customer service is definitely comparable to a race, so how can you tell […]
Digital marketing has been a growing priority for most industries due to the massive shift from traditional means of promoting brands to web-based methods that use social media as their main platform. Big names like Converse, Virgin America, and Lexus even dedicate up to 90% of their total marketing budget on digital efforts, so it […]
Much has been said about how excellent customer service should be defined and delivered. There are countless best practices and industry-approved tips for how customer engagement should be done and how customer needs should be addressed. But if you re really after the satisfaction of the people you serve, you d get ideas for improvement […]
Multilingual call center outsourcing is gaining popularity among businesses wanting to accommodate the varying needs of their diverse customer base. It s even becoming a necessity in countries whose people speak more than two languages. For English-speaking countries like the USA, is a second business language equally needed, considering that it has the world s […]
The effectiveness of short messaging system (SMS) both as a marketing and customer service platform has become influential for several businesses that most customer engagement strategists now describe mobile marketing as an inevitable business move. Not only can text messages let businesses reach customers faster, they can also present a convenient and simple method of […]
