In an information-driven industry, knowledge tends to accumulate rapidly and in gigantic volulmes. Every single document, media content, or phone call is now measured in terms of bytes, and high-tech facilities allow companies to store these data. Eventually, this leads to a massive information generation that may get out of hand if not correctly handled.
At some point during your entrepreneurial journey, you ve probably entertained the thought of expanding your business. And you re not alone. Diversification is probably the top priority of most enterprises today, and it may be the key in securing your spot in the market while generating higher revenues. But when is the best time […]
Open Access BPO highlights market flexibility and global competitiveness in its official launch in Davao City yesterday, August 11. The multilingual call center, which now offers customer support in 25 languages, believes that expanding to Davao would translate into a huge market advantage. Davao City has recently been branded as the country’s top Next Wave […]
![[Infographic] Meet the next Philippine outsourcing giant: Davao City](https://www.openaccessbpo.com/wp-content/webp-express/webp-images/uploads/Davao_Infographics1-768x2530.jpg.webp)
Davao City, the upcoming prime spot for Philippine outsourcing, has been making rounds in the IT-BPO sector lately. Its recent feat of becoming the country s safest city helped push its economic frontiers forward. And now, it has overtaken several Philippine cities to become one of the most preferred business locations in the world.
There’s nothing more fulfilling to a contact center manager than having highly-skilled, knowledgeable, and naturally motivated agents who can resolve almost any type of customer concern. Having a reliable workforce, as manifested by solid product knowledge and exemplary customer support skills, is a sign that your call center training strategies are effective.
Facebook is rolling out “Business on Messenger,” a platform allowing businesses and customers to communicate directly with one another using mobile devices. This integration may signal an emerging trend driving social networks to be more entrepreneur-friendly.
Long considered a global outsourcing superpower, the Philippines sees an even larger expansion in its business process outsourcing (BPO) industry. According to the Information Technology and Business Process Association of the Philippines (IBPAP), this current growth pace may generate revenues predicted to surpass remittances from overseas Filipino workers.
Gone are the days when online writers turn to “quantity” over “quality” to generate web traffic. As Google continuously raises the bar for what makes good content, search engine optimization (SEO) specialists and content creators alike have come to realize that traffic generation isn’t about article volume. Writing website content now entails directly connecting to […]
Nowadays, getting the Internet to work to your marketing advantage is more than a challenge—it s a necessity. This online revolution is happening alongside the collective preference for digital devices as information gatekeepers. But can your online strategies keep up with digitally savvy customers?