Blog | Outsourcing News and Tips

Turn an angry caller into a loyal customer in 5 steps

Angry customers are considered as staple elements in firms that offer inbound customer service solutions, be it in the Philippines or any other top outsourcing destination. No matter how impeccable...

By OABPO Blog Team

July 25, 2014

Solutions

Why subject lines matter when sending customer service emails

If your business uses email as a customer service channel or as one of your outsourced call center support services, you probably send your customers dozens of emails a day....

By OABPO Blog Team

July 25, 2014

Global Outsourcing

UK reports increased outsourcing activities among small businesses

A survey commissioned by Freelancer.co.uk revealed that more and more small businesses in the United Kingdom are turning to outsourcing for the same reasons that entice bigger companies to send...

By OABPO Blog Team

July 24, 2014

Solutions

3 Things to Remember When Creating Customer Satisfaction Surveys

As a business that relies on the support received from your customer base, ensuring that your customers remain satisfied and loyal is your main task. Measuring their satisfaction with the...

By OABPO Blog Team

July 24, 2014

Call Center Industry Customer Experience Customer Support

5 Customer Retention Best Practices Call Centers Must Consider

Customer retention seems to have acquired a different meaning in the call center field where it’s generally defined as any activity that a company undertakes to keep customers from leaving....

By Julie Pearl

July 23, 2014

Global Outsourcing Solutions

Does your company need a Chief Customer Officer?

In some companies, all customer engagement activities, including those handled by outsourced call center support services, are strategized and managed by the designated Chief Customer Officer. Businesses attest to this...

By OABPO Blog Team

July 23, 2014

Global Outsourcing Solutions Top Story

Do your customers really use your customer service channels?

Today’s tech-driven industries have made multi-channeling a must for customer service delivery. This is exactly why web-based tools are indispensible for business process outsourcing (BPO) firms that offer call center...

By OABPO Blog Team

July 22, 2014

Top Story

6 Ways digital marketing can improve customer service

Aligning customer service and marketing is an often-emphasized move that many businesses swear by as the secret behind success. Any call center that operates inbound customer service in the Philippines...

By OABPO Blog Team

July 22, 2014

Solutions

Government grants over P100M to Philippine BPO

Data released by the Philippine Statistics Authority (PSA) revealed that the Philippine government extended more than P100 million to various activities promoting business process outsourcing (BPO), including programming and call...

By OABPO Blog Team

July 21, 2014

THE OPEN ACCESS BPO BLOG

Turn an angry caller into a loyal customer in 5 steps

Why subject lines matter when sending customer service emails

UK reports increased outsourcing activities among small businesses

3 Things to Remember When Creating Customer Satisfaction Surveys

5 Customer Retention Best Practices Call Centers Must Consider

Does your company need a Chief Customer Officer?

Do your customers really use your customer service channels?

6 Ways digital marketing can improve customer service

Government grants over P100M to Philippine BPO